DocketAI

Choose the category of information you want to see for this app:

General Data Handling Security Compliance Privacy Identity

Last updated by the developer on: November 11, 2024

• View in Teams store
• View in AppSource

General information

Information provided by DocketAI to Microsoft:

Information	Response
App name	DocketAI
ID	WA200007674
Office 365 clients supported	Microsoft Teams
Partner company name	DocketAI
Company's website	https://www.docketai.com
App's Terms of Use	https://www.docketai.com/terms-and-conditions
Core functionality of the app	DocketAI is your personal AI Sales Engineer, empowers AEs to win more. It provides instant sales answers, automated RFP responses, and insights from top producers directly on Microsft Teams. Powered by the Sales Knowledge Lake, Docket unifies your company’s sales data with genAI, gathering insights from all your structured and unstructured knowledge sources to boost your sales productivity and win rates.
Company headquarter location	United States of America
App info page	https://help.docketai.com/en/articles/9891784-how-to-connec...
What is the hosting environment or service model used to run your app?	Paas
Which hosting cloud providers does the app use?	Aws
Customer support contact.	support@docketai.com

Questions

Questions or updates to any of the information you see here? Contact us!

How the app handles data

This information has been provided by DocketAI about how this app collects and stores organizational data and the control that your organization will have over the data the app collects.

Information	Response
Does the app or underlying infrastructure process any data relating to a Microsoft customer or their device?	Yes
What data is processed by your app?	Messages, User emails, Designations
Does the app support TLS 1.1 or higher?	Yes
Does the app or underlying infrastructure store any Microsoft customer data?	Yes
What data is stored in your databases?	Messages, User emails, Designations
If underlying infastructure processes or stores Microsoft customer data, where is this data geographically stored?	United States of America
Do you have an established data rentention and disposal process?	Yes
How long is data retained after account termination?	Not retained
Do you have an established data access management process?	Yes
Do you transfer customer data or customer content to third parties or sub-processors?	Yes
Do you have data sharing agreements in place with any third party service you share Microsoft customer data with?	Yes

Questions

Questions or updates to any of the information you see here? Contact us!

Information from the Microsoft Cloud App Security catalog appears below.

Information	Response
Do you perform annual penetration testing on the app?	Yes
Does the app have a documented disaster recovery plan, including a backup and restore strategy?	Yes
Does your environment use traditional anti-malware protection or application controls?	ApplicationControls, TraditionalAntiMalware
Do you have an established process for indentifying and risk ranking security vulnerabilities?	Yes
Do you have a policy that governs your service level agreement (SLA) for applying patches?	Yes
Do you carry out patch management activities according to your patching policy SLAs?	Yes
Does your enviroment have any unsupported operating systems or software?	No
Do you conduct quarterly vulnerability scanning on your app and the infastructure that supports it?	Yes
Do you have a firewall installed on your external network boundary?	Yes
Do you have an established change management process used to review and approve change requests before they are deployed to production?	Yes
Is an additional person reviewing and approving all code change requests submitted to production by the original developer?	Yes
Do secure coding practices take into account common vulnerability classes such as OWASP Top 10?	Yes
Multifactor Authentication (MFA) enabled for:	CodeRepositories, Credential, DNSManagement
Do you have an established process for provisioning, modification, and deletion of employee accounts?	Yes
Do you have Intrusion Detection and Prevention (IDPS) software deployed at the perimeter of the network boundary supporting your app?	N/A
Do you have event logging set up on all system components supporting your app?	Yes
Are all logs reviewed on a regular cadence by human or automated tooling to detect potential security events?	Yes
When a security event is detected are alerts automatically sent to an employee for triage?	Yes
Do you have a formal information security risk management process established?	Yes
Do you have a formal security incident response process documented and established?	Yes
Do you report app or service data breaches to supervisory authorities and individuals affected by the breach within 72 hours of detection?	Yes

Questions

Questions or updates to any of the information you see here? Contact us!

Information	Response
Does the app comply with the Health Insurance Portability and Accounting Act (HIPAA)?	N/A
Does the app comply with Health Information Trust Alliance, Common Security Framework (HITRUST CSF)?	N/A
Does the app comply with Service Organization Controls (SOC 1)?	Yes
Most recent SOC1 certification date	2023-12-06
Does the app comply with Service Organization Controls (SOC 2)?	Yes
Which SOC 2 certification did you achieve?	type2
Most recent SOC2 certification date	2024-06-10
Does the app comply with Service Organization Controls (SOC 3)?	No
Do you carry out annual PCI DSS assessments against the appand its supporting environment?	N/A
Is the app International Organization for Standardization (ISO 27001) certified?	Yes
Does the app comply with International Organization for Standardization (ISO 27018)?	No
Does the app comply with International Organization for Standardization (ISO 27017)?	No
Does the app comply with International Organization for Standardization (ISO 27002)?	No
Is the app Federal Risk and Authorization Management Program (FedRAMP) compliant?	No
Does the app comply with Family Educational Rights and Privacy Act (FERPA)?	N/A
Does the app comply with Children's Online Privacy Protection Act (COPPA)?	N/A
Does the app comply with Sarbanes-Oxley Act (SOX)?	No
Does the app comply with NIST 800-171?	No
Has the app been Cloud Security Alliance (CSA Star) certified?	Yes

Questions

Questions or updates to any of the information you see here? Contact us!

Information	Response
Do you have GDPR or other privacy or data protection requirements or obligations (such as CCPA)?	Yes
Does the app have an external-facing privacy notice that describes how it collects, uses, shares, and stores customer data?	Yes
Privacy Policy URL	https://www.docketai.com/privacy-policy
Does the app perform automated decision making, including profiling that could have a legal effect or similar impact?	No
Does the app process customer data for a secondary purpose not described in the privacy notice (i.e. marketing, analytics)?	No
Do you process special categories of sensitive data (i.e. racial or ethnic origin, political opinion, religious or philosophical beliefs, genetic or biometric data, health data) or categories of data subject to breach notification laws?	No
Does the app collect or process data from minors (i.e., individuals under the age of 16)?	No
Does the app have capabilities to delete an individual's personal data upon request?	Yes
Does the app have capabilities to restrict or limit the processing of an individual's personal data upon request?	Yes
Does the app provide individuals the ability to correct or update their personal data?	Yes
Are regular data security and privacy reviews performed (for example, Data Protection Impact Assessments or privacy risk assessments) to identify risks related to the processing of personal data for the app?	Yes

Questions

Questions or updates to any of the information you see here? Contact us!

Information	Response
Does your application integrate with Microsoft identity platform (Microsoft Entra ID) for single-sign on, API access, etc.?	Yes
Have you reviewed and complied with all applicable best practices outlined in the Microsoft identity platform integration checklist?	Yes
Does your app use the latest version of MSAL (Microsoft Authentication Library) or Microsoft Identity Web for authentication?	N/A
Does your app support Conditional Access policies?	No
Does your app support Continuous Access Evaluation (CAE)	No
Does your app store any credentials in code?	No
Apps and add-ins for Microsoft 365 might use additional Microsoft APIs outside of Microsoft Graph. Does your app or add-in use additional Microsoft APIs?	No

Data access using Microsoft Graph

Graph Permission	Permission Type	Justification	Microsoft Entra App ID
Channel.ReadBasic.All	application	This permission is needed to allow our bot to access channel-level configurations. It enables us to provide users with tailored settings and configurations specific to each channel, enhancing their overall experience and ensuring that the bot’s responses align with the context of the channel.	62f8d1e9-9832-4c01-98ff-adc54b4f38ff
ChannelMessage.Read.All	application	This permission is required to ingest channel messages, allowing our bot to analyze past and ongoing conversations. By doing so, we can provide users with more accurate, relevant, and context-aware answers to their queries. It ensures the bot’s responses are informed and meaningful, contributing to improved user interactions.	62f8d1e9-9832-4c01-98ff-adc54b4f38ff
Team.ReadBasic.All	delegated	We require this permission to access basic information about teams where our bot is installed. It allows us to offer team-specific configurations, enabling users to customize their bot experience according to the structure and needs of each team.	62f8d1e9-9832-4c01-98ff-adc54b4f38ff
TeamsAppInstallation.ReadWriteForTeam.All	application	This permission is essential to identify which teams have installed our bot, particularly in cases where the installation registration fails. It allows us to maintain accurate records of installations, ensuring our application can effectively operate and interact within the correct Teams environments.	62f8d1e9-9832-4c01-98ff-adc54b4f38ff
User.Read	delegated	We use this permission to access the profile information of the user making the query. This enables us to personalize responses, enhance user interactions, and provide a tailored experience based on the user’s identity within the organization.	62f8d1e9-9832-4c01-98ff-adc54b4f38ff
User.Read.All	application	This permission enables us to read the profiles of all users in the team, which is essential for mapping users with our platform. By having access to this information, we can ensure that the bot interacts correctly with all users and provides functionality tailored to each user’s role and identity within the organization.	62f8d1e9-9832-4c01-98ff-adc54b4f38ff
email	delegated	This permission is necessary to map Microsoft Teams users to their profiles on our web platform. Accessing the user's email allows us to securely link their Teams activity to their existing accounts, providing a seamless integration and ensuring that personalized features are available.	62f8d1e9-9832-4c01-98ff-adc54b4f38ff
offline_access	delegated	We request this permission to reduce the frequency of login prompts for users.	62f8d1e9-9832-4c01-98ff-adc54b4f38ff
openid	delegated	The openid permission allows us to identify the user who has authorized our application. This is essential for securely linking their Teams identity to their profile on our platform.	62f8d1e9-9832-4c01-98ff-adc54b4f38ff

This application does not have Additional APIs.

Questions

Questions or updates to any of the information you see here? Contact us!