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"Return Code 17" error when trying to retire an asset in Microsoft Dynamics GP

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This article provides a resolution for the Return Code 17 error that may occur when you try to retire an asset in Microsoft Dynamics GP.

Applies to:   Microsoft Dynamics GP
Original KB number:   2827044

Symptoms

When a user attempts to retire an asset in Fixed Assets Management in Microsoft Dynamics GP, they receive the error below:

Return Code 17 (Duplicate record) on script FA_Retire_Asset

Cause

This error can be returned if the values in the FA00700 and FA41700 are out of sync. When an asset is retired, we take the next RETIREEVENT number from the FA41700 and insert this into the FA00700; if this value is already inserted this error is returned.

Resolution

Follow these steps to resolve the issue:

Note

Always make a current restorable backup before doing maintenance in SQL.

  1. Open SQL Server Management Studio. To do this, select Start, select All Programs, select Microsoft SQL Server, and then select SQL Server Management Studio.

  2. Select the New Query button to open a query window and select the Company database using the drop-down list.

  3. Copy in the scripts below and execute to see the highest value in each table.

    Select MAX(RETIREEVENT) from FA00700
Select MAX(RETIREEVENT) from FA41700

    Normally the values should be the same. If they are different, this would case the error.

  4. Usually the FA41700 is lower, so the next steps will show you how to insert in a dummy row into this table to correct this problem. The insert statement would be similar to the statement below.

    1. Here is the syntax for the dummy row needed for the FA41700 table: (Do not run this exact script, as it will need to be modified first.)

      Insert FA41700 values (Retirement event number,'Description','NOTEINDX,'Date 00:00:00.000','1900-01-01 TIME,'USERID')

    2. Use the Insert statement above as a base and insert in dummy values to make a valid record. Here is an example of how it should look, but you can change any of the values per your preference. After modifying it, run this script against the company database.

      Insert FA41700 values (XXX,'RETIREMENT RECORD','0.00000','2013-01-01 00:00:00.000','1900-01-01 09:56:28.000','sa')

      First, insert in the MAX event number you need from the FA00700 for the XXX placeholder.

  5. Run the scripts in step 3 above again to make sure the maximum event number is now the same between the tables.

  6. Sign back in to Microsoft Dynamics GP and see if the error still occurs.

  7. If the error still occurs, ensure all users are out of Microsoft Dynamics GP and run these scripts to delete the system temp files: (Make sure all users exit Microsoft Dynamics GP properly through the front-end, so you don't damage any work they may be in the middle of.)

    DELETE DYNAMICS..SY00800
DELETE DYNAMICS..SY00801
DELETE DYNAMICS..ACTIVITY 
DELETE TEMPDB..DEX_LOCK
DELETE TEMPDB..DEX_SESSION

  8. It is also recommended to delete the contents of the two Fixed Asset temporary tables. Execute these scripts:

    DELETE FA01500
DELETE FAINDEX

  9. Sign back in to Microsoft Dynamics GP and see if you can retire without the error now.