"You cannot send email as the selected user" error when sending an email as another user
This article helps you fix an issue in which you receive the "You cannot send email as the selected user" error when you send an email as another user in Microsoft Dynamics CRM.
Applies to: Microsoft Dynamics CRM Online, Microsoft Dynamics CRM 2016, Microsoft Dynamics CRM 2015, Microsoft Dynamics CRM 2013, Microsoft Dynamics CRM 2011
Original KB number: 3184980
When you try to send an email by setting the From field to another user in Microsoft Dynamics CRM, you receive the following error message:
"You cannot send email as the selected user. The selected user has not allowed this or you do not have sufficient privileges to do so. Contact your system administrator for assistance."
This issue occurs if one of the following conditions exists:
Your security role in Microsoft Dynamics CRM is missing the Send Email as Another User privilege.
If you're using a Workflow rule to send the email, the owner of the Workflow rule needs this privilege.
The user you're trying to send as hasn't enabled the option that allows other users to send an email as them.
To solve this issue, take the following steps to verify that your security role includes the Send Email as Another User privilege.
Sign in to Microsoft Dynamics CRM with a user who has the System Administrator role.
Navigate to Settings, and then select Security > Security Roles.
Open the security role assigned to the user who receives the error message.
Select the Business Management tab.
Verify that the user has the Send Email as Another User privilege.
The Send Email as Another User privilege has different levels of depth. A user needs sufficient depth in this privilege to match the user who they are trying to send as. For example, if you're trying to send as a user that is in a different Business Unit within Dynamics CRM, having Business Unit level access for this privilege would not be sufficient as it would only allow you to send as other users in your same business unit.
You also need to take the following steps to verify that the user you are trying to send as has enabled the option that allows other users to send emails as them.
- Sign in to Microsoft Dynamics CRM as the user you are trying to send an email as.
- Select the gear icon in the upper-right corner, and then select Options.
- Select the Email tab.
- Verify that the Allow other Microsoft Dynamics CRM users to send e-mail on your behalf option is selected.
- Select OK.
When you select the Download Log button, the Message section shows the following information:
<Message>User does not have send-as privilege.</Message>