File already exists error when configuring Microsoft Dynamics CRM for Microsoft Office Outlook
This article provides a solution to an error that occurs when you configure Microsoft Dynamics CRM for Microsoft Office Outlook.
Applies to: Microsoft Dynamics CRM Online, Microsoft Dynamics CRM 2016, Microsoft Dynamics CRM 2015, Microsoft Dynamics CRM 2013, Microsoft CRM client for Microsoft Office Outlook
Original KB number: 3183053
When attempting to configure Microsoft Dynamics CRM for Microsoft Office Outlook, you receive the following error:
"There is a problem communicating with the Microsoft Dynamics CRM server. The server might be unavailable. Try again later. If the problem persists, contact your system administrator.
File already exists. Try using a different database name. [ File name = C:\Users\<USER>\AppData\Local\Microsoft\MSCRM\Client\MetadataCache-5243bc89-09f7-4d12-b578-8efd890f5d7c.sdf ]..."
This error can occur if a database file from a previous configuration already exists for your CRM instance.
Option 1 (CRM Online)
- If you're using CRM Online, you can run the Microsoft Support and Recovery Assistant, which can fix this issue for you.
- Choose the Dynamics CRM Online option, and then select I'm having trouble installing, connecting, or enabling CRM for Outlook (Outlook Client).
- Continue through the wizard. The Remove cache files used by CRM for Outlook action should appear and will remove the existing file referenced in the error.
- Run the Microsoft Dynamics CRM Configuration Wizard again.
Option 2 (Manual)
If you aren't using CRM Online or prefer to fix the issue manually, complete the following steps.
Open Windows Explorer and navigate to
<install directory>:\Users\<Your User>\AppData\Local\Microsoft\MSCRM\Client.
The AppData folder is hidden by default. You can change the View settings to show Hidden items or you can copy and paste the following path into your folder path:
Delete the file referenced in the error details.
Run the Microsoft Dynamics CRM Configuration Wizard again.