Conversations and calls made on Lync Mobile devices are not synced with the user's Exchange mailbox

  • Article
  • 2 minutes to read
  • Applies to:
    Skype for Business Online

Problem

Conversations and calls on Lync Mobile devices are not synchronized with the user's Microsoft Exchange mailbox. Therefore, these conversations and calls don't appear in the Outlook conversation history folder or on the Conversations tab in Lync 2013. Additionally, conversations on other clients and devices are not displayed on the Conversations tab in the Lync Mobile client.

Solution

No method currently exists to synchronize this data. Only calls and conversations from that particular device are displayed on the Conversations tab in the Lync Mobile client.

More Information

The conversations and calls from a Lync Mobile device aren't saved to the user's Microsoft Exchange mailbox. As mentioned earlier, only calls and conversations from that particular device are displayed on the Conversations tab in the Lync Mobile client.

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