"500 Server Internal" error and calls to Subscriber Access or Auto Attendant fail after moving contact objects to Skype for Business Server 2019


After you migrate Subscriber Access or Auto Attendant contact objects to Skype for Business Server 2019 by using the Move-CsExUmContact cmdlet, calls to these numbers fail and experience a fast busy signal.

Additionally, a "500 Server Internal" error entry is logged in the calling client's UCCAPI log file.

SIP/2.0 500 Server Internal Error
 ms-user-logon-data: RemoteUser
 Authentication-Info: TLS-DSK qop="auth", opaque="E0B06A27", srand="BEE78D63", snum="294", rspauth="d273a9ff5d8c43edec26a19af80f9dcd383ad509b385292d60f0c5685b5151e65a050c6971c5a92af59bc9cc1050f3cb", targetname="NASEAPOOLFE01.contoso.com", realm="SIP Communications Service", version=4
 Via: SIP/2.0/TLS;received=;ms-received-port=58350;ms-received-cid=1D5400
 From: "Calvin Zink"<sip:calz@treyresearch.net>;tag=02cf1a118c;epid=11c6105a5a
 To: <sip:seaautoattendant@treyresearch.net>;tag=5A2FCD175386029A12ECE5FB6E248424
 Call-ID: fd8c35c4bf9c41999f72bac2ddbacec4
 ms-telemetry-id: 283648AE-90DB-5E43-A0F5-EFDF55BD7E81
 ms-diagnostics: 15000;reason="Unable to read the user properties publication for the user or contact object.";source="NASEAPOOLFE01.CONTOSO.COM";appName="ExumRouting"
 Server: ExumRouting/
 Content-Length: 0 


This problem occurs because of an emerging issue in Skype for Business Server 2019.


To work around this problem, move the Subscriber Access or Auto Attendant contact objects to Skype for Business Server 2015 or an earlier supported topology server by using the Move-CsExUmContact cmdlet.


You don't have to run exchucutil.ps1 again when you move Subscriber Access or Auto Attendant contact objectsin a configured topology.


Move Exchange Unified Messaging Contact objects


Microsoft is aware of this problem and is currently investigating it.

More information

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