Manage Microsoft Teams Rooms and Surface Hubs

• Applies to:

  Microsoft Teams

If you have Microsoft Teams Rooms device or a Surface Hub in your organization, you have flexible management options. You can manage the devices yourself in the same central location where you manage all your Teams solutions, Microsoft Teams admin center or in Teams Rooms Pro Management.

With Microsoft Teams admin center, you can:

• Perform device management like restarting devices and downloading device logs
• Apply Teams-specific settings
• Check the health status of Microsoft Teams Rooms and their peripherals, including cameras, displays, microphones, and so on
• Review current and past meeting activity (such as details about call quality, network health and connectivity, and number of participants)
• See peripherals (such as cameras and projectors) connected to Microsoft Teams Rooms (only for Teams Rooms on Windows)

To manage Teams Rooms devices in Teams Room Pro Management, see Microsoft Teams Rooms Pro Management Portal

To manage Teams Rooms devices in Teams Admin Center, open the Microsoft Teams admin center and go to Teams Devices > Teams Rooms on Windows or Surface Hubs.

Important

To manage devices using the Teams admin center, you need to be assigned the Global Administrator, Teams Administrator, or Teams Devices Administrator roles.

To manage devices using Teams Rooms Pro management, see Role-based access control in the Microsoft Teams Rooms Pro Management Portal.

Make changes to Teams Rooms devices or Surface Hubs

If you have more than one Teams Rooms or Surface Hub device, you can do most actions on multiple devices at the same time. For example, you can set Teams app settings on all of your Teams Rooms at the same time.

Device settings

You can change settings on one or more Teams Rooms or Surface Hubs in your organization. To change settings, select the device or devices you want to manage and then select Edit Settings. A new pane will open with all of the settings you can change. The following table lists the settings you can change using the Teams admin center. Some settings are only available when you select a single Teams Rooms.

If you select more than one, settings that support bulk editing show the two following options.

• Keep existing value If you choose this option, no changes will be made to the setting on the Teams Rooms you selected.
• Replace existing value with If you choose this option, you can update the setting on the Teams Rooms you selected with the value you provide.

  Caution

  Existing values on the settings you choose to update will be replaced with the value you provide. If you want to add to a list of existing values, you need to include the existing values with the value you want to add. For example, if a setting has an existing domain list of contoso.com, fabrikam.com, and you want to add northwindtraders.com, the value you need to provide would be contoso.com, fabrikam.com, northwindtraders.com.

  If you select multiple Teams Rooms, the setting on all of the devices you select will be changed to the value you provide. If Teams Rooms have different values for a setting, they'll all be updated to the same value.

Setting	Accepted values	Supports bulk edit	Supported device types
Account			Teams Rooms on Windows
Email	Email address	No	Teams Rooms on Windows
Supported meeting mode	Microsoft Teams only Skype for Business (default) and Microsoft Teams Skype for Business and Microsoft Teams (default) Skype for Business Only	Yes	Teams Rooms on Windows
Modern authentication	On Off	Yes	Teams Rooms on Windows
Exchange address	Email address	No	Teams Rooms on Windows
Domain\username (optional)	Account domain and user name	No	Teams Rooms on Windows
Configure domain	Comma-separated list	Yes	Teams Rooms on Windows
Meetings			Teams Rooms on Windows, Surface Hubs
Automatic screen sharing	On Off	Yes	Teams Rooms on Windows
HDMI ingest audio sharing	On Off	Yes	Teams Rooms on Windows
Show meeting names	On Off	Yes	Teams Rooms on Windows
Auto-leave if everyone else left meeting	On Off	Yes	Teams Rooms on Windows
Join third-party meetings	Cisco Webex Zoom	Yes	Teams Rooms on Windows, Surface Hubs
Join with room info	Selected Unselected	Yes	Teams Rooms on Windows, Surface Hubs
Join with custom info	Selected Unselected	Yes	Teams Rooms on Windows
Name (required)	Name of room or space	Yes	Teams Rooms on Windows
Email (required)	Email address	Yes	Teams Rooms on Windows
Device			Teams Rooms on Windows
Dual monitor mode	On Off	Yes	Teams Rooms on Windows
Allow content duplication	Selected Unselected	Yes	Teams Rooms on Windows
Bluetooth beaconing	On Off	Yes	Teams Rooms on Windows, Surface Hubs
Automatically accept proximity-based meeting invitations	Selected Unselected	Yes	Teams Rooms on Windows, Surface Hubs
Send logs with feedback	On Off	Yes	Teams Rooms on Windows
Email address for logs and feedback	Email address	Yes	Teams Rooms on Windows
Coordinate Meetings			Teams Rooms on Windows
Coordinated Meetings	On Off	No	Teams Rooms on Windows, Surface Hubs
Turn on this device’s microphone	On Off	No	Teams Rooms on Windows, Surface Hubs
Let people enable when joining a meeting	Selected Unselected	No	Teams Rooms on Windows, Surface hubs
Turn on this device’s camera	On Off	No	Teams Rooms on Windows, Surface Hubs
Let people enable when joining a meeting	Selected Unselected	No	Teams Rooms on Windows, Surface Hubs
Turn on whiteboarding for this device	On Off	No	Teams Rooms on Windows, Surface Hubs
Trusted device accounts (separate with commas)	List of devices	No	Teams Rooms on Windows, Surface Hubs
Peripherals			Teams Rooms on Windows
Conferencing microphone	List of available microphones	No	Teams Rooms on Windows
Conferencing speaker	List of available speakers	No	Teams Rooms on Windows
Default volume	0-100	No	Teams Rooms on Windows
Default speaker	List of available speakers	No	Teams Rooms on Windows
Default volume	0-100	No	Teams Rooms on Windows
Content camera	List of available cameras	No	Teams Rooms on Windows
Content Camera Enhancements	On Off	No	Teams Rooms on Windows
Rotate Content Camera 180 degrees	On Off	No	Teams Rooms on Windows
Theming			Teams Rooms on Windows
	Default No theme Custom List of built-in themes	Yes	Teams Rooms on Windows

See Manage Microsoft Teams configuration on Surface Hubs for more options to configure Surface Hubs.

Front row layout settings

Front row is meeting view layout option for Teams Rooms on Windows.

Teams device	App version	Front of room display
Microsoft Teams Rooms on Windows	4.11.12.0 or higher (The latest version is recommended)	Supports single and dual displays; Minimum size: 46 inches; Aspect ratio 16:9 with 1920x1080 resolution (single and dual display modes) or 21:9 with 2560x1080 resolution (single display mode); All displays should be set at 100% scaling in Windows settings

See Microsoft Teams Rooms maintenance and operations, to adjust your display settings to meet Front row's requirements.

To learn how to set Front row as the default layout for a room, or how to turn it off, see Remotely configure front row on Teams Rooms.

See Known issues for more information on managing Front row.

Device restart options

Changes to device settings will only take effect after the device has been restarted. When you make changes that need a restart, you can choose whether to restart immediately or schedule a restart. Here are the available restart options:

• Immediate restart If you choose this option, all of the devices you're making changes to will restart as soon as you select this option.
• Scheduled restart If you choose this option, you can restart the devices you're making changes to at a time that's less disruptive to your organization.
  • Select date and time - Choose the specific date and time to restart the device. The date and time you choose is local to the device being restarted.
  • Leave update for nightly reboot Devices are restarted nightly to perform maintenance. Changes you make to devices will be applied during this restart.

Caution

Teams Rooms and Surface Hubs that are in use at the time of a restart will become unavailable for the duration of the restart process. They'll be disconnected from in-progress meetings and won't be available to join new meetings while the device is restarting.

Remove device

When you remove a device, the device is removed from your organization and no longer appears in your list of Teams Rooms on Windows or Surface Hubs in the Teams admin center.

If you remove a device and it's still configured with a valid username and password, it will be automatically re-added to your list of Teams Rooms or Surface Hubs if it connects to Microsoft 365 again.

To remove one or more devices, do the following:

1. Go to Teams Devices > Teams Rooms on Windows or Surface Hubs and select the devices you want to remove.
2. Select Remove.

Download device logs

You can download a copy of a device's diagnostic log files if requested to do so by Microsoft support. Log files are compressed into a zip file that can be downloaded from the Teams admin center.

To download logs from a Teams Rooms device to your computer, do the following:

1. Go to Teams Devices > Teams Rooms on Windows or Surface Hubs and select the name of the device you want to download logs from.
2. Select Download device logs. It can take several minutes for device logs to become available.
3. Select the History tab and then select log file link under Diagnostics file. A zip file containing your device's diagnostic log files will be downloaded to your browser's default Downloads folder.

View device information

From the Teams admin center, you can view the overall status of all devices in your organization and view details of each device individually.

Teams Rooms system dashboard

The Teams Rooms system dashboard shows you the status and health of all of your devices at a glance.

Device details view

To view detailed information about a device, select its name from the device list. When in details view, you can see the following information about your device:

• Health status Shows the overall health of the Teams Rooms or Surface Hub device. Health status can be either Healthy, Non-urgent, Critical, or Offline.
• Offline since Shows the last time Microsoft 365 was able to communicate with the device.
• Usage status Shows the current state of the device: Idle, Busy, or Unavailable. Only for Teams Rooms on Windows.
• Peripherals Shows the peripherals connected to your Teams Rooms device and their health status. Health status can be either Connected or Disconnected. Only for Teams Rooms on Windows.
• Health Shows detailed information about the peripherals connected to your Teams Rooms device, network connectivity, sign in status to required services, and software version information.
• Details Shows manufacturer information, network IP address, and Teams Rooms device serial/MAC address.
• Activity Shows past meeting details including date and time of the meeting, number of participants, duration, and audio quality. For more information about meeting details, see the Meeting activity details section later in this article.
• History Shows a history of management activity on the Teams Rooms or Surface Hub device, including configuration updates, device restarts, and device log download links.

Meeting activity details

The Activity tab in device details shows high-level and detailed information about all of the meetings the device has participated in over time. In the Activity tab, you can see when a meeting was held, how many participants attended the meeting, and the quality of audio during the meeting.

To see the detail information about a specific meeting, select the date and time of the meeting you want more information about. If a meeting has only two participants, you'll see the participant details page, otherwise you'll see a participant summary page.

Participant summary

The participant summary page shows all of the participants that attended the meeting. You can see when each participant joined the meeting, their name, audio quality, and what features were used during their session. To view the details of a participant's session, select the session start time for that participant.

Participant details

The participant details page shows end-to-end diagnostic information for that participant's session. As shown in the following graphic, Device, System, and Connectivity information is provided for the participant and for the Teams Rooms device. Network diagnostic information between the participant and the Teams Rooms device is also provided. Select the icon for the context you want more information about. For additional diagnostic information, select the Advanced tab.