Calendar item body disappears in Outlook online mode in an Exchange Server 2013 environment

Original KB number:   2975003


Assume that you compose or edit a Calendar item by using Outlook Web App or an Exchange ActiveSync device and then save the item. When you open the item in Microsoft Outlook 2013 or Outlook 2010 in online mode, the body of the item disappears.


  • This issue also occurs in Outlook Contacts and Notes.
  • This issue doesn't occur in Outlook Web App or Outlook in cached mode.


To resolve this issue, install Cumulative Update 6 for Exchange Server 2013.


This issue occurs because Outlook in online mode cannot convert the content from the body of Calendar items, Contacts, or Notes so that it displays correctly.