Escalate customer service problems to Microsoft or report vulnerabilities
Appropriate roles: Admin agent | Global admin | Sales agent | Helpdesk agent
If you're unable to resolve an issue, you can escalate it to Microsoft in the following ways:
- Commercial issue support: Support is available to all partners in the CSP program.
- Technical issue support: For information about specific support plans, see the following table. For more information, see compare partner support plans.
Technical support
Technical support plan | Features |
---|---|
Premier Support for Partners (PSfP) | Fee-based. Use for all products. |
Advanced Support for Partners (ASfP) | Fee-based. Use for cloud products only. |
Signature Cloud Support | Included with Microsoft AI Cloud Partner Program benefits for Gold or Silver competencies. Use for cloud products only. SeeĀ Technical Benefits |
Product Support Incidents | Included with Microsoft AI Cloud Partner Program benefits for Gold, Silver, or Microsoft Action Pack partners. Use for recent, on-premises products only. SeeĀ Technical Benefits |
Vulnerability reporting
If you believe you've discovered a security vulnerability in a Microsoft product, use the Report an issue drop-down menu on Microsoft Security Response Center. Microsoft follows Coordinated Vulnerability Disclosure (CVD). We request that you follow these guidelines to help us protect customers and the ecosystem from harm.
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