Error message when Dynamics CRM 2011 is accessed through a mobile device

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This article provides a resolution for the problem that occurs when Dynamics CRM 2011 is accessed through a mobile device.

Applies to:   Microsoft Dynamics CRM 2011
Original KB number:   2632452

Symptoms

An error message may be received when you try to access Microsoft Dynamics CRM 2011 through a mobile device:

Unexpected error.

An error has occurred {1}{0}

Cause

The user is missing a security role assigned to their user account in Dynamics CRM 2011.

Resolution

Sign in to Microsoft Dynamics CRM 2011 as a user with the System Administrator security role and assign the user receiving the error the proper security role for their Dynamics CRM access level.