Edit

Users can no longer sign in after you run the Convert-MSOLDomaintoFederated command to convert an existing domain

  • Article
  • 3 minutes to read

This article provides information about troubleshooting an issue in which users can no longer access Office 365, Azure, or Microsoft Intune after running the Convert-MSOLDomaintoFederated command to convert an existing domain from standard authentication to federated authentication.

Original product version:   Cloud Services (Web roles/Worker roles), Azure Active Directory, Microsoft Intune, Azure Backup, Office 365 Identity Management
Original KB number:   2662960

Symptoms

During setup of single sign-on (SSO) in a Microsoft cloud service such as Office 365, Microsoft Azure, or Microsoft Intune, you run the Convert-MSOLDomaintoFederated command to convert an existing domain from standard authentication to federated authentication. However, after you do this, users who are associated with that domain can no longer access the cloud service.

Cause

This issue occurs if SSO isn't set up correctly or if the setup isn't completed.

Warning

It's a Microsoft best practice to always have at least one administrator user ID that's associated with the default domain so that administrative access to the organization isn't lost if SSO is compromised.

Resolution

To resolve this issue, use one of the following methods, as appropriate for your situation.

Method 1: Troubleshoot SSO setup

Use this method only if all the following conditions are true:

  • The problem isn't caused by a service outage.
  • Immediately restoring user access isn't required.

To diagnose and troubleshoot SSO setup, see Troubleshoot single sign-on setup issues in Office 365, Intune, or Azure.

Method 2: Revert the domain federation back to standard authentication if the AD FS server isn't available

Use this method only if all the following conditions are true:

  • The problem is caused by a service outage that requires immediately restoring user access.
  • The AD FS server is unavailable.

If these conditions are true, reset the authentication setting for the domain and for each user account to use standard authentication. To do this, follow these steps:

  1. Start the Azure Active Directory Module for Windows PowerShell. To do this, select Start, select All Programs, select Windows Azure Active Directory, right-click Windows Azure Active Directory Module for Windows PowerShell, and then select Run as administrator.

  2. To convert the domain, run the following commands in the order in which they are presented. Press Enter after you type each command.

    $cred = Get-Credential

    When you're prompted, enter cloud service administrator credentials that are not SSO-enabled.

    Connect-MsolService -credential $cred

    Set-MSOLDomainAuthentication -Authentication Managed -DomainName <federated domain name>

    Note

    In this command, the placeholder <federated domain name> represents the name of the domain for which SSO isn't working.

  3. For each user who has a user principal name (UPN) suffix that's associated with the domain, run the following command:

    Convert-MSOLFederatedUser -UserPrincipalName <string>

    Note

    In this command, the placeholder <string> represents the value of the UPN for the user who is being converted.

More information

Important

In scenarios in which the last Microsoft cloud services organization administrator is assigned the domain suffix of a federated domain and in which that administrator becomes SSO-enabled, subsequent AD FS failures will limit running the connect-MSOLService command and may prevent the remediation of SSO problems. It's a best practice recommendation that Microsoft cloud services organization administrators always keep at least one global administrator account that isn't SSO-enabled to allow for troubleshooting SSO problems by using the Azure Active Directory Module for Windows PowerShell.

If this problem occurs, contact Microsoft Support to have the domain federation reversed temporarily so that the administrator (who is no longer SSO-enabled) can regain access to troubleshoot SSO-related problems.

Contact us for help

If you have questions or need help, create a support request, or ask Azure community support. You can also submit product feedback to Azure community support.