Microsoft Dynamics CRM lookup fields fail to save or provide results when using Google Chrome version 38
This article provides a resolution for the issue that Microsoft Dynamics CRM lookup fields fail to save or provide results when using Google Chrome version 38.
Applies to: Microsoft Dynamics CRM 2013, Microsoft Dynamics CRM 2011, Microsoft Dynamics CRM Online
Original KB number: 3008160
In Microsoft Dynamics CRM 2013, you'll receive the An error occurred error when selecting on a lookup field on a form.
In Microsoft Dynamics CRM 2011, you'll be able to retrieve results on the lookup. On save, it will fail with The lookup could not be resolved to a record in the system. You must select the record for the system to use before you can save.
This issue only occurs on Google Chrome version 38, which was released October 7, 2014. It includes any build lower than 38.0.2125.111. The version numbers can be found here: Chrome Releases
Google Chrome 38 version 38.0.2125.111 will resolve this issue. It's recommended to apply the latest updates for Google Chrome.
Third-party information disclaimer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.