[SDP 3][cae41a93-53b6-455a-a5b2-2140b3e8a7c6] Microsoft Dynamics RMS Diagnostic

The Microsoft Dynamics RMS Diagnostic analyzes and collects information about the Microsoft Dynamics RMS system. This article describes the information that is collected by the Microsoft Dynamics RMS Diagnostic.

Applies to:   Microsoft Dynamics GP
Original KB number:   2749474

Information that is collected

Operating system

Description File name
Machine Name ResultReport.xml
OS Name ResultReport.xml
Build ResultReport.xml
Time Zone/Offset ResultReport.xml
Last Reboot/Uptime ResultReport.xml
AntiMalware ResultReport.xml
User Account Control ResultReport.xml
UserName ResultReport.xml

Computer system

Description File name
Computer Model ResultReport.xml
Processor(s) ResultReport.xml
Machine SERVERDATABASE_WhoAmI.txt

RMS Store Operations configuration information

Description File name
AccountDefaultID ResultReport.xml
AccountMonthlyClosingDay ResultReport.xml
CostUpdateMethod ResultReport.xml
HQCreationDate ResultReport.xml
LastUpdated ResultReport.xml
LayawayDeposit ResultReport.xml
LimitItem ResultReport.xml
LimitPurchase ResultReport.xml
LimitTimeFrame ResultReport.xml
LimitType ResultReport.xml
SerialNumber ResultReport.xml
StoreID ResultReport.xml
SyncID ResultReport.xml
TaxSystem ResultReport.xml
VATRegistrationNumber ResultReport.xml
ID ResultReport.xml
StoreName ResultReport.xml
StoreAddress1 ResultReport.xml
StoreCity ResultReport.xml
StoreZip ResultReport.xml
StorePhone ResultReport.xml
QuoteExpirationDays ResultReport.xml
BackOrderExpirationDays ResultReport.xml
LayawayExpirationDays ResultReport.xml
WorkOrderDueDays ResultReport.xml
LayawayFee ResultReport.xml
ReceiptCount ResultReport.xml
ReceiptCount2 ResultReport.xml
EDCTimeout ResultReport.xml
WorkOrderDeposit ResultReport.xml
PriceCalculationRule ResultReport.xml
Options ResultReport.xml
TaxBasis ResultReport.xml
TaxField ResultReport.xml
ItemTaxID ResultReport.xml
DBTimeStamp ResultReport.xml
DefaultTenderID ResultReport.xml
Options2 ResultReport.xml
VoucherExpirationDays ResultReport.xml
EnableGlobalCustomers ResultReport.xml
DefaultGlobalCustomer ResultReport.xml
Options3 ResultReport.xml
Options4 ResultReport.xml
NextAutoAccountNumber ResultReport.xml
AccountingInterface ResultReport.xml

SQL configuration

Description File name
SQLServerName ResultReport.xml
SQLDB ResultReport.xml

RMS column information

Description File name
RMS Column Information (.csv): <ComputerName>_RMS_Column_Information.csv
RMS Column Information (.txt): <ComputerName>_RMS_Column_Information.txt

RMS miscellaneous system configuration files

Description File name
Text files (.txt) <ComputerName>_HookCount.txt
Text files (.txt) <ComputerName>_hotfixes.txt
Text files (.txt) <ComputerName>_HQClientTimeout.txt
Text files (.txt) <ComputerName>_HQManagerPath.txt
Text files (.txt) <ComputerName>_HQManagerTemplates.txt
Text files (.txt) <ComputerName>_ipconfig.txt
Text files (.txt) <ComputerName>_MSFTSQLSVR.txt
Text files (.txt) <ComputerName>_MSSQLSERVER.txt
Text files (.txt) <ComputerName>_OleforRetail.txt
Text files (.txt) <ComputerName>_RMS_Column_Information.txt
Text files (.txt) <ComputerName>_RMS_Configuration.txt
Text files (.txt) <ComputerName>_RMS_Items.txt
Text files (.txt) <ComputerName>_RMS_Sql_Triggers.txt
Text files (.txt) <ComputerName>_RMS_Store.txt
Text files (.txt) <ComputerName>_RMS_VersionHistory.txt
Text files (.txt) <ComputerName>_software_installed.txt
Text files (.txt) <ComputerName>_SOManagerPath.txt
Text files (.txt) <ComputerName>_SOManagerTemplates.txt
Text files (.txt) <ComputerName>_sqlProtocols.txt
Text files (.txt) <ComputerName>_SqlServices.txt
Text files (.txt) <ComputerName>_SQLVersionInfo.txt
Text files (.txt) <ComputerName>_systeminfo.txt
Text files (.txt) <ComputerName>_WhoAmI.txt

RMS SQL triggers

Description File name
RMS Sql Triggers (.csv) <ComputerName>_RMS_Sql_Triggers.csv
RMS Sql Triggers (.txt) <ComputerName>_RMS_Sql_Triggers.txt

RMS Store information

Description File name
RMS Store Information (.csv) <ComputerName>_RMS_Store.csv
RMS Store Information (.txt) <ComputerName>_RMS_Store.txt

Files of RMS Store Operations configuration

Description File name
RMS Store Operations Configuration Information (.csv) <ComputerName>_RMS_Configuration.csv
RMS Store Operations Configuration Information (.txt) <ComputerName>_RMS_Configuration.txt

RMS version history

Description File name
RMS Version History (.csv) <ComputerName>_RMS_VersionHistory.csv
RMS Version History (.txt) <ComputerName>_RMS_VersionHistory.txt

Microsoft SQL Server version

Description File name
Sql Server Version (.csv) <ComputerName>_SQLVersioninfo.csv
Sql Server Version (.txt) <ComputerName>_SQLVersioninfo.txt

Event log files

Description File name
Application (.csv) <ComputerName>_evt_Application.csv
Application (.evtx) <ComputerName>_evt_Application.evtx
Application (.txt) <ComputerName>_evt_Application.txt
System (.csv) <ComputerName>_evt_System.csv
System (.evtx) <ComputerName>_evt_System.evtx
System (.txt) <ComputerName>_evt_System.txt

Rule detection summary

RuleID Title Description
RC_RMS_Duplicate_Batches RMS Duplicate Batches Found This diagnostic tool has found duplicate Batches within the current configuration.
RC_RMS_Duplicate_Customers RMS Duplicate Customers Found This diagnostic tool has found duplicate customers within the current configuration.
RC_RMS_Duplicate_Items RMS Duplicate Items Found This diagnostic tool has found duplicate Items within the current configuration.

Additional Information

In addition to the files that are collected and listed here, this troubleshooter can detect one or more of the following situations:

  • You must be in the administrators group on the computer from where the diagnostic is run.