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"Purchase Order Processing setup information is missing or damaged" Error message when you try to open the Purchase Order Entry window in Microsoft Dynamics GP

  • Article

This article provides a solution to an error that occurs when you try to open the Purchase Order Entry window in Microsoft Dynamics GP.

Applies to:   Microsoft Dynamics GP
Original KB number:   916687

Symptoms

When you try to open a purchase order entry window in Microsoft Dynamics GP, you receive the following error message:

Purchase Order Processing setup information is missing or damaged.

Cause

This problem occurs because Microsoft Dynamics GP integrates purchase order transactions from Project Accounting into Purchase Order Processing in Microsoft Dynamics GP.

Resolution

To resolve this problem, use the following steps:

Method 1: Check the setup/security

  1. On the Microsoft Dynamics GP menu, point to Tools, point to Setup, point to System, point to Security, and then select Alternate/Modified Forms and Reports.
  2. In the ID box, type the user ID.
  3. In the Product list, select Project Accounting. (If it isn't in the list, then go to Method 2.)
  4. In the Type list, select Windows.
  5. Expand the Purchasing folder.
  6. Expand the Purchase Order Processing Setup folder.
  7. Select Project Accounting.
  8. Select Save.
  9. On the Microsoft Dynamics GP menu, point to Tools, point to Setup, point to Purchasing, and then select Purchase Order Processing.
  10. Select Project.
  11. Make the appropriate selections.
  12. Select OK.

Method 2: Check the registration

  1. Select Tools under Microsoft Dynamics GP, point to Setup , point to Company and select Registration.

  2. Scroll down and see if Project Accounting is listed (which means it's in your registration keys). If the checkbox is marked, which is why it's looking to Project Accounting for the POP window, even if you don't have Project Accounting installed. If you aren't using Project Accounting or don't wish to install it, the checkbox should be unmarked.