"Reports Dictionary must be upgraded" Error message when you try to sign in to Microsoft Dynamics GP after you copy the reports.dic file to a shared location

This article provides a solution to an error that occurs when you try to sign in to Microsoft Dynamics GP after you copy the reports.dic file to a shared location.

Applies to:   Microsoft Dynamics GP
Original KB number:   857506

Symptoms

When you try to sign in to Microsoft Dynamics GP or to Microsoft Business Solutions - Great Plains 8.0 after you copy the reports.dic file to a shared location, you receive the following error message:

Reports Dictionary must be upgraded

Cause

This problem occurs because of a synchronization problem between the new client and the reports.dic file.

Resolution

To resolve this problem, follow the steps below:

Note

Try to sign in to Microsoft Dynamics GP after you complete each step. If you continue to receive the error message, go to the next step.

1. Make sure that all client computers use the same version and service pack of Microsoft Dynamics GP. Additionally, they must use the same version of Dexterity. To make sure that the client computers use the same version, use the appropriate step:

   • In Microsoft Dynamics GP, select Help, and then select About Microsoft Dynamics GP.
   • In Microsoft Business Solutions - Great Plains 8.0, select Help, and then select About Microsoft Business Solutions - Great Plains.

2. Synchronize the modified forms and reports by using Great Plains Utilities. To do it, follow these steps:

   1. Start Great Plains Utilities. To do it, follow the appropriate step:

      • In Microsoft Dynamics GP 10.0 and higher versions, select Start, point to All Programs, point to Microsoft Dynamics, point to GP 10.0 (or appropriate version), and then select Utilities.
      • In Microsoft Dynamics GP 9.0, select Start, point to All Programs, point to Microsoft Dynamics, point to GP 9.0, and then select Utilities.
      • In Microsoft Business Solutions - Great Plains 8.0, select Start, point to All Programs, point to Microsoft Business Solutions, point to Great Plains, and then select Great Plains Utilities.

   2. In the Additional Tasks window, select Synchronize forms and reports dictionaries, and then select Process.

   3. Locate the Dynamics.set file on the client computer, and then select Next.

3. On the client computer that is working correctly, copy the Dynamics.dic file to the client computers that aren't working correctly.

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