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The Service Manager console fails to launch on a computer running Windows 7 32-bit

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This article helps you work around an issue in which you can't launch the System Center Service Manager console on a computer running Windows 7 32-bit.

Original product version:   Microsoft System Center Service Manager 2010, System Center 2012 Service Manager
Original KB number:   2278267

Symptoms

On a system that's running Windows 7 32-bit, the System Center Service Manager console fails to launch and the following event is logged in the Application log:

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Description:
Faulting application Microsoft.EnterpriseManagement.ServiceManager.UI.Console.exe, version <version number>, faulting module igdumd32.dll, version <version number>, fault address <address>.

The system also has one of the following Intel GPU chipsets:

  • Intel Q43 Express Chipset
  • Intel Q45 Express Chipset
  • Mobile Intel 4 Series Express Chipset Family

Workaround

As an alternative workaround you can disable graphics rendering hardware acceleration. For more information, see Graphics Rendering Registry Settings.

Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.