Retrieved data is incomplete warning when a self-service user views a service on App Controller

This article helps you fix an issue where a self-service user receives the Retrieved data is incomplete warning when they view a service on System Center 2012 App Controller.

Original product version:   Microsoft System Center 2012 App Controller
Original KB number:   2709415


On System Center 2012 App Controller, a self-service user is unable to view a service that includes a computer tier with a load balancer. When the user attempts to view the service in App Controller, they receive a Retrieved data is incomplete warning. Viewing the details of the warning displays the following message:

Category: Warning
Message: Retrieved data is incomplete.
Details: Category: Critical
Message: Microsoft.SystemCenter.CloudManager.Providers.ProviderException
Description: An unexpected error from VMM was encountered while processing the request.
Details: Category: Critical
Message: 11418-ObjectsInaccessible
Description: You do not have permission to access one or more of the objects required by this operation.
Web error status: UnknownError
Web response description: Internal Server Error
Web response status code: InternalServerError


This is a known issue in System Center 2012 App Controller.


To resolve this issue, install Update Rollup 2 for System Center 2012.


To work around this issue, perform one of the following steps:

  • To view the service in App Controller, log on to App Controller using an account that's a member of the Administrators role.
  • To view the service as a self-service user, use the Virtual Machine Manager console.