Windows Update "Processor Not Supported" errors
This article discusses the errors "Processor not supported" and "80240037" encountered during Windows Update.
Original KB number: 4012982
When you try to scan or download updates through Windows Update, you receive the following error message:
Your PC uses a processor that is designed for the latest version of Windows. Because the processor is not supported together with the Windows version that you are currently using, your system will miss important security updates.
Additionally, you may see the following error message in the Windows Update window:
Windows could not search for new updates
An error occurred while checking for new updates for your computer. Error(s) found:
Code 80240037 Windows Update encountered an unknown error.
Since these errors occur when Windows detects an incompatible processor, ensure that Windows is compatible with the processor you're using. Refer to the following documentation for the latest processor generations and models that are supported in different Windows editions:
For supported Windows Client Processors
For supported Windows Server Processors
For supported Windows IoT Core Processors
- Windows Processor Requirements
- Windows Server support and installation instructions for the AMD EPYC 7000 Series server processors
- Lifecycle support policy FAQ -Windows products
Third-party information disclaimer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.