Windows 10, version 21H2
Find information on known issues and the status of the Windows 10, version 21H2 rollout. For immediate help with Windows update issues, use the Get Help app in Windows or go to support.microsoft.com. Follow @WindowsUpdate on X (formerly Twitter) for Windows release health updates.
|Summary||Originating update||Status||Last updated|
|Printer names and icons might be changed and HP Smart app automatically installs|
Devices which do not have access to the Microsoft Store are not expected to be affected by this issue.
|N/A ||Investigating||2023-12-04 |
|The October 2023 security update might fail to install|
Some Windows 10 devices might initially display progress, but then fail to complete.
|OS Build 19044.3570|
|BitLocker might incorrectly receive a 65000 error in MDMs|
"Requires Device Encryption" might incorrectly report as an error in some managed environments.
|N/A ||Mitigated||2023-10-31 |
|Devices with locale set to Croatia might not utilize the expected currency|
This can affect applications which retrieve the device's currency for purchases or other transactions
|N/A ||Confirmed||2023-10-31 |
Printer names and icons might be changed and HP Smart app automatically installs
|Status||Originating update||History||Investigating||N/A ||Last updated: 2023-12-04, 18:46 PT
Opened: 2023-12-04, 18:46 PT
Some issues related to printer configurations are being observed on Windows devices which have access to the Microsoft Store. Microsoft is investigating this issue and coordinating with partners on a solution.
Symptoms can include the following:
- Some Windows 10 and Windows11 devices are installing the HP Smart App.
- Printers are renamed as HP printers regardless of their manufacturer. Most are being named as the HP LaserJet M101-M106 model. Printer icons might also be changed.
- Double clicking on a printer displays the on-screen error "No tasks are available for this page".
Note: Printing processes are not expected to be affected by this issue. It should be possible to queue printing jobs as usual, as well as other features such as copying or scanning. Printers on the device will continue to use the expected drivers for printer operations.
As the symptoms are related to the automatic installation of the HP Smart app, Windows devices which do not have access to the Microsoft Store are not expected to be affected by this issue.
Next steps: We are investigating this issue and will provide an update when more information is available.
- Client: Windows 11, version 23H2; Windows 11, version 22H2; Windows 11, version 21H2; Windows 10, version 22H2; Windows 10, version 21H2; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10 Enterprise LTSC 2016; Windows 10, version 1607; Windows 10 Enterprise 2015 LTSB
- Server: Windows Server 2022; Windows Server, version 1809; Windows Server 2019; Windows Server 2016; Windows Server 2012 R2; Windows Server 2012
The October 2023 security update might fail to install
|Status||Originating update||History||Resolved KB5032189||OS Build 19044.3570|
|Resolved: 2023-11-14, 10:00 PT
Opened: 2023-10-13, 10:33 PT
Microsoft has received reports of an issue where Windows updates released October 10, 2023 ( KB5031356) fail to install. Devices might initially display progress, but then fail to complete installation.
Based on our reports, some of the most common errors being encountered is Error 8007000D (ERROR_INVALID_DATA). This error can be found from the Windows Update view under System settings, by selecting Update History.
For additional guidance on quality update install errors, see Troubleshoot problems updating Windows.
Resolution: This issue was resolved in updates released November 14, 2023 ( KB5032189) and later. We recommend you install the latest security update for your device. It contains important improvements and issue resolutions, including this one. If you install an update released November 14, 2023 or later, you do not need to use a Known Issue Rollback (KIR) or a special Group Policy to resolve this issue.
If necessary, the following manual steps can be used to speed up the recovery:
- Run command Prompt as Administrator. To do this, you can open the Start menu and type 'cmd'. From the right-side panel of the search results, select the option 'Run as administrator'
- In the window that opens, type the following to execute a restore command: Dism /online /cleanup-image /RestoreHealth
- Wait for it to complete successfully, then close the windows. You can now search for updates again from the Windows Updates from the Settings view.
The Windows Updates settings view can always be found by opening the Start menu and typing 'Windows Updates'. Then select 'Check for updates' from the search results.
If you are using an update released before November 14, 2023 ( KB5032189), and have this issue, you can resolve it by installing and configuring the special Group Policy listed below. The special Group Policy can be found in Computer Configuration -> Administrative Templates -> <Group Policy name listed below>. For information on deploying and configuring these special Group Policy, please see How to use Group Policy to deploy a Known Issue Rollback.
Group Policy downloads with Group Policy name:
- Download for Windows 10, version 22H2 and Windows 10, version 21H2 - Windows 10 21H2 and 22H2 KB5026879 230627_173533 Known Issue Rollback.msi
Please note that it might take up to 48 hours for the resolution to propagate automatically to consumer devices and non-managed business devices.
- Client: Windows 10, version 22H2; Windows 10, version 21H2
BitLocker might incorrectly receive a 65000 error in MDMs
|Status||Originating update||History||Mitigated||N/A ||Last updated: 2023-10-31, 10:06 PT
Opened: 2023-10-09, 14:51 PT
Using the FixedDrivesEncryptionType or SystemDrivesEncryptionType policy settings in the BitLocker configuration service provider (CSP) node in mobile device management (MDM) apps might incorrectly show a 65000 error in the "Require Device Encryption" setting for some devices in your environment. Affected environments are those with the “Enforce drive encryption type on operating system drives” or "Enforce drive encryption on fixed drives" policies set to enabled and selecting either "full encryption" or "used space only". Microsoft Intune is affected by this issue but third-party MDMs might also pe affected. Important: This issue is a reporting issue only and does not affect drive encryption or the reporting of other issues on the device, including other BitLocker issues.
Workaround: To mitigate this issue in Microsoft Intune, you can set the “Enforce drive encryption type on operating system drives” or "Enforce drive encryption on fixed drives" policies to not configured.
Next steps: We are working on a resolution and will provide an update in an upcoming release.
- Client: Windows 11, version 23H2; Windows 11, version 22H2; Windows 10, version 22H2; Windows 11, version 21H2; Windows 10, version 21H2; Windows 10 Enterprise LTSC 2019
- Server: None
Devices with locale set to Croatia might not utilize the expected currency
|Status||Originating update||History||Confirmed||N/A ||Last updated: 2023-10-31, 10:06 PT
Opened: 2023-02-23, 13:22 PT
The correct default currency might not display or be used in Windows devices which have locale set to Croatia. This can affect applications which retrieve the device's currency for purchases or other transactions.
Earlier this year, Croatia joined the Eurozone, changing its currency from the Kuna to Euro. Windows Locale data for Croatia will be updated for this change in the short term.
Workaround: Changing the currency in Windows can help. This can be accomplished via the Windows Control Panel.
- Open the "Windows Region" settings. This can be done in one of the following ways:
- Open "Control Panel" from the start menu and select "Change date, time, or number formats" under "Clock and Region"
- On your keyboard, press and hold the Windows key, then press the letter R. This will open the "Run" window. Type INTL.CPL into the Open field,
- In the Region settings, choose one of the 2 locales for Croatia:
- Croatian (Bosnia & Herzegovina)
- Croatian (Croatia)
- In this same window, click the "Additional settings" button. Once there, click the "Currency" tab.
- Change the currency symbol from "KN" to Euro, "€"
Additional information can be seen here: Currency formatting - Globalization | Microsoft Learn.
Manually changing currency might also be an option in some applications. Although this won't change the device’s default currency, this could allow usage of the application with the desired currency preference. Some applications might not allow this manual change. Please view the settings and documentation for your applications.
Next steps: We are working on a resolution and will provide an update in an upcoming release.
- Client: Windows 11, version 23H2; Windows 11, version 22H2; Windows 10, version 22H2; Windows 11, version 21H2; Windows 10, version 21H2; Windows 10, version 20H2; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10 Enterprise LTSC 2016; Windows 10, version 1607; Windows 10 Enterprise 2015 LTSB
- Server: Windows Server 2022; Windows Server, version 20H2; Windows Server, version 1809; Windows Server 2019; Windows Server 2012 R2; Windows Server 2012; Windows Server 2008 R2 SP1; Windows Server 2008 SP2
Report a problem with Windows updates
To report an issue to Microsoft at any time, use the Feedback Hub app. To learn more, see Send feedback to Microsoft with the Feedback Hub app.
Need help with Windows updates?
Search, browse, or ask a question on the Microsoft Support Community. If you are an IT pro supporting an organization, visit Windows release health on the Microsoft 365 admin center for additional details.
View this site in your language
This site is available in 11 languages: English, Chinese Traditional, Chinese Simplified, French (France), German, Italian, Japanese, Korean, Portuguese (Brazil), Russian, and Spanish (Spain). All text will appear in English if your browser default language is not one of the 11 supported languages. To manually change the display language, scroll down to the bottom of this page, click on the current language displayed on the bottom left of the page, and select one of the 11 supported languages from the list.