DVD drive not reading CD-R

Question

Got new laptop 2 days ago, everything going fine until friend gave me cd-r with some photographs on it. For some reason when I inserted it the computer couldn't find it, asking me to insert a cd when I double-clicked on the drive in my computer. Dvds an audio cds seem to work, and i tried the disk on another computer and it worked fine. Updated driver and still the same.

Can anyone please help?

Answer 1

Hi,

Be sure to get System maker's tech support involved because the drive could have alignment or other issues.

Though this could be a glitch, it could well be a problem that will get worse with time. Also the more you change

on a new machine the more they will claim it was something you did. Try a lot of CD's from various sources to

determine how serious this is.

CD's have a +- tolerance and yours could be on the edge outside of the tolerance of just that disk or all/many.

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Generic troubleshooter for this issue :

Try this - Control Panel - Device Manager - CD/DVD - double click the device - Driver's Tab - click

Update Drivers (this will likely do nothing) - then RIGHT CLICK the drive - UNINSTALL - REBOOT

this will refresh the default driver stack. If drive is not shown then continue below.

Then work your way through these - remember the drive could be bad, could have a loose cable or

slight corrosion on the contacts (usually for a laptop) and other issues.

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

http://support.microsoft.com/kb/314060 - a Mr Fixit

Manually try this fix if the 314060 Fixit did not work

http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs -

a Mr Fixit

http://support.microsoft.com/kb/982116

Manually try this fix if the 314060 Fixit did not work

http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista

http://support.microsoft.com/kb/929461

When you insert a CD or a DVD, Windows Vista may not recognize the disc

http://support.microsoft.com/kb/939052

Your CD or DVD drive cannot read or write media - A Mr Fixit

http://support.microsoft.com/gp/cd\_dvd\_drive\_problems

CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista setup after booting from the DVD (AHCI)

http://support.microsoft.com/kb/952951

CD-R drive or CD-RW drive is not recognized as a recordable device

http://support.microsoft.com/kb/316529/

Hardware devices not detected or not working - A Mr Fixit

http://support.microsoft.com/gp/hardware\_device\_problems

Another possibility is that the cables are loose. Remove ALL power, then check cables in both

ends. Remove and replace, do not just snug. For laptops you can often clean the power and

data contacts with a pencil eraser.

Hope these help.

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Rob - Bicycle - Mark Twain said it right.

Answer 2

it easy to solve..

before you run 1 step you must know what make your device is don't read some type of CD or DVDs files..

if its because of hardware then you must change it..

if its because of software then you are lucky...

It same like other hardware. saound card maybe.. graphic card maybe..

some time the microrosoft is give it a newest software.. so your devices is not reading a old files..

so how to fix it?????

just download its software the old one... its 9.99 will solve your problem..

my OS is windows 8.1 .. and my DVD model is philip.. the software/drivers is the newest.. but it keep asking me to insert the dvd.. but after I unistall the driver and get drivers from XP and traalaaaaaa its working perfect...

Answer 3

I have the same issue Installed Windows 10 now my DVD drive will not read any CD-R's, I have 2 OS installed Windows 8.1 also, not on the same HDD, that is fine it reads the disc.