trying to pair my keyboard and keep getting error code 43 what do i do? it is bluetooth keyboard and i cant get it to pair for some reason

Question

Everytime i try to bluetooth my Logitech keyboard it wont pick it up for some reason however the mouse works just fine and the keyboard use to work just fine now it doesn't....

Answer 1

Hi,

Is it safe to assume that the keyboard is wireless and uses a battery? If so, have you tried replacing the battery, if it is rechargeable have you tried charging it?

Answer 2

Dear naomi hersey

Thanks for reaching out! Welcome to Microsoft Q&A. I'm Haien from Microsoft Q&A.  

I'm sorry to hear you're having trouble with your Bluetooth keyboard. The error code 43 you're seeing usually indicates that a driver is malfunctioning or the device has been completely disabled by Windows. Since your Bluetooth mouse is working fine, this points to an issue with either the keyboard's specific driver or a temporary glitch in the Bluetooth connection for that device.

To give you the best advice, could you tell me a little more about your situation?

• Which version of Windows are you running (Windows 10 or Windows 11)?
• Did you recently install any updates or connect any new devices before this issue started?

In the meantime, here are some general troubleshooting steps that work:

• Solution 1: Run the Bluetooth Troubleshooter: Go to Settings > System > Troubleshoot > Other troubleshooters > Find Bluetooth in the list and click Run > Follow the on-screen instructions. The troubleshooter will scan for problems and try to fix them automatically.
• Solution 2: Re-pair the Keyboard: Go to Settings > Bluetooth & devices > Find your Logitech keyboard in the list of devices > Click the three dots next to the keyboard's name and select Remove device > Confirm your choice > Now, try to pair the keyboard again by putting it in pairing mode and clicking Add device at the top of the Bluetooth & devices page.

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Please keep me updated with anything new that you were try to each option.

To assist others who might have similar questions and to help us improve our support system, we kindly encourage you to "Accept the answer" if it successfully addressed your concern. Accepting an answer lets other users know that this solution worked for you, and it also helps us track the effectiveness of our support efforts.

We appreciate your patience and look forward to resolving this quickly for you.

Warm regards

Answer 3

Dear naomi hersey

Welcome to Microsoft Q&A. I'm Haien from Microsoft Q&A.

May I ask if you have tried my suggestions for your case? I hope you can keep me updated on your issue in the future.

Your satisfaction is Microsoft's priority.

Warm regards