Microsoft AI Cloud Partner Program enrollment blocked after D-U-N-S verification

Question

My Microsoft AI Cloud Partner Program enrollment was blocked after the company was successfully located through D-U-N-S verification.

The portal displays the message: “Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked.”

Reference Number: 715-123160

Because the enrollment did not complete, I cannot create a normal Partner Center support request from inside the workspace.

Please advise how to request manual review, complete verification, or determine what information is needed to resolve the blocked enrollment.

Answer 1

Hi Benjamin, getting blocked by an automated security check immediately after your company was successfully located via D-U-N-S verification is a known roadblock in the Partner Center. The message you are seeing, along with Reference Number 715-123160, indicates that Microsoft's automated trust and safety filters flagged a discrepancy during the final evaluation phase. Because the block locks your user workspace, it actively prevents you from submitting a standard support ticket through the main portal.

To bypass this automated block and request a manual vetting review, follow these steps:

1. Route a Ticket via the Microsoft 365 Admin Center

Since the Partner Center support request path is completely broken for you, you need to use the central administrative backend to get in touch with a human agent:

• Go directly to the Microsoft 365 Admin Center (admin.microsoft.com) and log in using your global administrator credentials.

On the left-hand navigation menu, click Show all and select Support > Help & support.

Create a new service request from this dashboard. Clearly state in your description: "Microsoft AI Cloud Partner Program enrollment blocked by automated trust filter (Error 715-123160). Requesting manual vetting escalation from the Trust & Safety team as the Partner Center support workspace is inaccessible."

2. Verify Character-Level Profile Alignment

While you wait for an agent to contact you, double-check your Partner Center profile settings. The automated trust check often triggers if there is a tiny formatting mismatch between what you typed into Microsoft's forms and the exact legal spelling on your Dun & Bradstreet registry. Ensure items like street suffixes (e.g., "Suite" vs "Ste") and company designations (e.g., "Inc" vs "Incorporated") are identical line-by-line.

3. Prepare Your Manual Vetting Payload

When a support agent responds to your alternative Admin Center ticket, they will need to manually pass your case to the internal Trust & Safety division. To expedite this, reply immediately with the following documents:

A PDF copy of your official Company Incorporation Certificate.

Your official Tax Registration / EIN document.

The specific Reference Number (715-123160).

A human reviewer will use these official records to manually verify your business identity and override the automated block.Hi Benjamin, getting blocked by an automated security check immediately after your company was successfully located via D-U-N-S verification is a known roadblock in the Partner Center. The message you are seeing, along with Reference Number 715-123160, indicates that Microsoft's automated trust and safety filters flagged a discrepancy during the final evaluation phase. Because the block locks your user workspace, it actively prevents you from submitting a standard support ticket through the main portal.

To bypass this automated block and request a manual vetting review, follow these steps:

1. Route a Ticket via the Microsoft 365 Admin Center

Since the Partner Center support request path is completely broken for you, you need to use the central administrative backend to get in touch with a human agent:

Go directly to the Microsoft 365 Admin Center (admin.microsoft.com) and log in using your global administrator credentials.

On the left-hand navigation menu, click Show all and select Support > Help & support.

Create a new service request from this dashboard. Clearly state in your description: "Microsoft AI Cloud Partner Program enrollment blocked by automated trust filter (Error 715-123160). Requesting manual vetting escalation from the Trust & Safety team as the Partner Center support workspace is inaccessible."

2. Verify Character-Level Profile Alignment

While you wait for an agent to contact you, double-check your Partner Center profile settings. The automated trust check often triggers if there is a tiny formatting mismatch between what you typed into Microsoft's forms and the exact legal spelling on your Dun & Bradstreet registry. Ensure items like street suffixes (e.g., "Suite" vs "Ste") and company designations (e.g., "Inc" vs "Incorporated") are identical line-by-line.

3. Prepare Your Manual Vetting Payload

When a support agent responds to your alternative Admin Center ticket, they will need to manually pass your case to the internal Trust & Safety division. To expedite this, reply immediately with the following documents:

A PDF copy of your official Company Incorporation Certificate.

Your official Tax Registration / EIN document.

The specific Reference Number (715-123160).

A human reviewer will use these official records to manually verify your business identity and override the automated block.