Note
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Access to this page requires authorization. You can try changing directories.
If a contract invoice contains a mistake, such as incorrect customer information due to a name change, you can credit the invoice. Once credited, you can correct the information in the contract and recreate the invoice.
If a customer cancels a service, you can terminate a contract line and it won't be billed.
If deferrals were created by a contract invoice, they're automatically fully released on the Posting Date of CR/Adj Note when you credit the contract invoice. To learn more, go to Contract deferrals.
Delete unposted invoices
You can delete an invoice as long as it isn't posted. The billing lines are still in Recurring Billing page where you can edit, update, or delete them.
To avoid discrepancy between contract and posting documents, the ability to edit unposted contract invoices or CR/Adj notes (Posting documents is limited. The same applies to processing billing and contract lines if there's a posting document.
If the posting document was deleted, you can edit the billing and contract lines normally. After editing a contract line, the billing line must be updated before a new posting document is created. To learn more, go to Need to update.
CR/Adj notes for contract invoices
After an invoice is posted, it must be credited in order to make changes. The CR/Adj note can be created in the posted invoice using the Create Corrective CR/Adj Note action. A CR/Adj note and corresponding billing lines are created automatically for the entire invoice.
Caution
The CR/Adj note can't be created if there are new billing lines for the same contract line. Delete the billing lines on the Recurring Billing page so that you can create the CR/Adj note.
You can only credit the last contract invoice. If a subsequent bill was already created for a contract, you must credit it first.
The CR/Adj note is opened on creation. In the CR/Adj note, positions can be deleted. In this way, individual positions of an invoice can be credited. When the positions are deleted, the billing lines are also deleted. The same applies if the entire CR/Adj note is deleted.
You can't create a new billing line for a contract line if a posting document already exists for it. Delete or post the posting document first.
Note
If the billing lines for the CR/Adj note don't appear in the billing proposal, you might need to refresh the page or change the billing template changed.
On the contract lines, the Next Billing Date reset when the CR/Adj note was created. After posting the CR/Adj note, the contract lines can be edited and calculated with the new values.