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Installation of Microsoft Dynamics CRM Reporting Extensions fails to locate SSRS instance

  • Article

This article provides a resolution to make sure you can successfully install the Microsoft Dynamics CRM Reporting Extensions on SQL Reporting Services Server.

Applies to:   Microsoft Dynamics CRM Online, Microsoft Dynamics CRM 2013
Original KB number:   2628017

Symptoms

When installing the Microsoft Dynamics CRM Reporting Extensions on SQL Reporting Services Server, the installation wizard fails to locate the SSRS Instance Name and the drop-down is blank.

Reviewing the Reporting Extensions install log file, a warning is logged:

Could not find a local RS instance corresponding to the reporting url https:///reportserver for organization <orgname>

Note

By default, the Reporting Extensions install log file can be found at %appdata%\Microsoft\MSCRM\Logs\SrsDataConnectorSetup.log.

Cause

The reason this happens is because SSRS is not on a supported version of SQL for Microsoft Dynamics CRM.

Resolution

Ensure the minimum version of SSRS is installed.

Microsoft Dynamics CRM 2011:

  • Microsoft SQL Server 2008 x64 SP1
  • Microsoft SQL Server 2008 R2
  • Microsoft SQL Server 2012 x64

Microsoft Dynamics CRM 2013:

  • Microsoft SQL Server 2008 x64 SP3
  • Microsoft SQL Server 2008 x64 R2 SP2
  • Microsoft SQL Server 2012 x64 SP1