"Failed to Initialize Shared Canvas"

Question

Question Summary

Problems sending/receiving emails

Please provide your impacted Email address :

******@live.com

Additional Details

Receiving emails correctly, but when I attempt to reply to an existing email or create a new email I get an error message that states: "Failed to Initialize Shared Canvas". 

When I click retry, Iet a "No registered JITdebugger was specified" error.

If i click retry again, the program locks up and has to be forced to shut down.

Tried everything I know to resolve but no luck.

Please help!

Thanks

Answer 1

Hi John,

I would suggest to kindly perform a clean install, as your issue appears to be related to a corrupted installation. Before you do this, it would be best to **back-up your messages**. Then, uninstall Live Mail from your computer using this **Solution article**.

In order to complete a clean install, we need to remove the registry keys associated with the previous Live Mail installation. Before you edit the registry, please make sure to back it up. It is highly recommended that you know how to restore the registry just in case a problem occurs. For information about how to back up, restore, and modify the registry, please read this **article**.

Then, use these steps on how to delete Live Mail’s registry keys:

1. Open Registry Editor (Click Start on the Search programs and files box, type regedit and then press ENTER to open a Registry Editor window)
2. Click HKEY_CURRENT_USER, click SOFTWARE, and then click MICROSOFT.  Right click Windows Live Mail and then press Delete to remove the registry key.
3. Click HKEY_LOCAL_MACHINE, click SOFTWARE, and click MICROSOFT.  Right click Windows Live Mail and then press Delete to delete the registry key.
4. Exit Registry Editor and then restart the computer. 

To download Windows Live Mail, kindly refer to this link: **Windows Live Mail 2011** 

If you have uninstall your Live Mail, you should re-configure your account into your Live Mail. To learn how to do this, kindly refer to this link:

How to configure a Windows Live Hotmail account in Windows Live Mail

Thanks,

Windows Live Elmer A.

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Answer 2

Thank you again for the response, but this did not fix my problem.

I had actually uninstalled and reinstalled Live Mail prior to bringing this issue to your attention.  It did not remedy the problem then, but I did try it again.  I uninstalled Windows Live Mail 2011 based on your directions (which by the way, I am using Windows 7 so your directions aren't exactly correct) and then reinstalled.

I get the exact same error messages after reinstalling and rebooting.

One thing that is curious, however, is that all my existing accounts and settings are still in the newly installed Live Mail.  Should that be the case?   Am I not truly uninstalling the program, even though it appears that I am.  Not trying to over complicate this, but wanted you to know that I am not having to set up all three of my email accounts that I use Live Mail for when I reinstall it.

Still confused about this - still want a resolution.  I need my Live Mail working properly!!

Please let me know where to go from here.

John

Answer 3

Hi JohnHogg,

As an initial troubleshooting step, please try to uninstall then reinstall Windows Live Mail to see if the issue still persists. Kindly follow the steps below: 

1. Click Start, click Control Panel, and then click Programs and Features.
2. Click Windows Live Essentials, and then click Uninstall/Changeto start the Uninstall wizard.
3. Click Uninstall, and then click Continue.
4. Select the Mail check box, and then click Continue to start the uninstall process starts.

Download and reinstall Windows Live Mail from this website.

Windows Live Mail 2011

Thanks,

Windows Live Hedda A.

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Answer 4

Thank you for the quick reply.  I have attached a screen shot of the initial "Failed to initialize shared canvas" error message along with another shot of the JIT Debugger error I get if I click "retry"

Please advise.

Thanks

John

Answer 5

Hi JohnHogg,

Please provide a screenshot of your inbox displaying the issue so we can investigate your concern. You can refer to the following links for instructions on how to capture a screenshot:

• For Vista/Windows 7: **http://windows.microsoft.com/en-US/windows-vista/Use-Snipping-Tool-to-capture-screen-shots**
• For XP: **http://windows.microsoft.com/en-US/windows-xp/help/setup/take-a-screen-shot**
• Mac Computers: Refer customers to their computer’s help directory.

Once you have the screenshot, please make sure you are signed in with your Windows Live ID to view the private data area just below this post where you can upload the file.

Thanks,

Windows Live Adrian T.

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