some keys randomly stop working.

Question

Hi everyone

My asus laptop is doing this weird thing, where everytime I turn it on or wake it up some keys are not working ( like A, D, F, J, K, L, ; , Esc ).

They will eventually start working, after about 15 minutes...

I changed the keyboard once, because of the same problem ( not working keys were 6,7,z,u,h,j,n,m ). 

I tried different things like reinstaling drivers and such but it doesn't seem to work.

Do you have any idea what it may be?

Answer 1

Hello,

First of all,

Follow the method below to upgrade to Windows 10 version 1809, current version.

Uninstall temporary but completely any third antivirus.

Clean your drive using cleanmgr command in admin mode. .

Install Windows 10 version 1809 by downloading it from this page

https://www.microsoft.com/en-us/software-downlo...

Answer 2

Hi.

I have Asus x750J

Windows version is 1803 (17134.706 )

and the antivirus is Windows defender.

Answer 3

Hi Mango. I'm Greg, an installation specialist and 9 year Windows MVP here to help you.

I will give you everything possible to get the keyboard working. If you need help with any steps I'll be standing by here to help you.

Try the Keyboard Troubleshooter at Settings > Update & Security > Troubleshoot.

This could have been caused by Windows Update. See if you can System Restore to a point before the problem began: http://home.bt.com/tech-gadgets/computing/how-t...

Check which Updates were installed at Settings > Update & Security > Windows Update > Installed Update History and try uninstalling any from around the time this started. If they return and cause the same problem then hide them with the Hide Updates tool: https://www.howtogeek.com/224471/how-to-prevent...

If this was caused by Version 1809 update can roll back to in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

What also might work is to go into Device Manager, reached by right clicking the Start button, choose the Keyboard device, on Driver tab try Updating the driver automatically.

If this fails from the same location try rolling back or Uninstalling the Keyboard driver, which works in a surprising number of cases where keyboard is messed up by Updates. Restart PC to reinstall driver.

See if the keyboard will work in Safe Mode with Networking, or Safe Mode: https://www.digitalcitizen.life/4-ways-boot-saf...

If not see if the On-screen Keyboard works at Settings > Ease of Access > Keyboard > Turn On the On Screen Keyboard.

If so then it could confirm the keyboard is failing, so test it in repair mode to see if it works since it uses different drivers there: https://www.tenforums.com/tutorials/2294-advanc...

If not you can contact a laptop manufacturer to see if you can still get it replaced under warranty, or check for replacement keyboards for that model from the PC maker or online from after-market OEM's that exactly match it.

This keyboard bulletin from Lenovo can also apply to other brands: https://pcsupport.lenovo.com/us/en/solutions/ht...

Try resetting the keyboard: http://www.thewindowsclub.com/reset-keyboard-se...

You can also remap keyboard keys using one of these methods: https://www.makeuseof.com/tag/missing-key-remap...

Check in your BIOS or UEFI firmware Setup for keyboard settings there, too.

If none of these works then go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly.

But remember that Factory or Upgrade installs are inferior installs which most enthusiasts won't even run because they'd expect endless issues. Consider doing the Clean Install in this link which compiles the best possible install that will stay that way as long as you stick with the tools and methods given: http://answers.microsoft.com/en-us/windows/wiki...

There is also an automated Refresh that reinstalls WIndows while shedding corrupting factory bloatware, saves your files, but doesn't clear the drive to get it cleanest: https://www.howtogeek.com/265054/how-to-easily-...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

______________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 4

Hello,

My name is Patricia and I am an Independent Advisor. I am here to help you today.

What are the exact brand and model of the PC ?

What is the exact version of Windows 10 ?

Open run window with Win+R.

Now type winver + Enter.

Then post a screnshot of the result or copy it in your next answer.

What is your antivirus ?

The first thing to do is to update all drivers.