Constant BSOD Crashing

Question

For a few months now I have been having constant BSOD crashing of my PC with error codes ranging from "critical process died" to "Unexpected store exception", the most common stop codes being the ones mentioned. I am using an HP laptop with an i7 7700HQ, 1050, 16GB Ram, 256 SSD, and a 1TB HD. The product number is 1HP08PA#ABG and the details of the model can be found here. Unfortunately, this crashing problem started occurring around a few months after the 1-year warranty had expired.

Every X on the reliability history above represents at least one crash...

I have contacted Microsoft support about this and the representative linked me to this form. I followed the steps and have performed DISM scans, SFC scans, and windows memory diagnostic. None of which detected an error. 

I have tried performing a full system restore but I forgot to check if the PC would still crash before I installed all my usual applications.

Sometimes after a crash, the system would crash on boot and other times, when trying to boot a few seconds after a crash, my system says that a boot drive could not be found (this goes away if I hold the power button and shut the PC down then wait around a minute and turn it back on (turning it off and on again)).

When searching the Microsoft community website, most of the people who are having/had trouble with BSOD we're asked for the minidump folder. When searching my computer for the minidump folder I found that it did not exist and went through the process of trying to troubleshoot it i.e following this process but it turns out that he settings were already dialled in and correct. I suspect that the issue of having no minidumps is due to the BSOD collecting error info stays on 0% and does not go up. I have waited over an hour at times to see if it would go up but it never does.

 Please help.

Answer 1

Hopefully, you will get some real help from the warranty or due to your country's guarantee act. Feel free to point anyone you contact to this thread and I will help if at all possible.

If you don't have any additional questions, feel free to mark as Answer and choose a rating which helps others find the right info.

Glad to have helped, and have a great day!

Rob

Answer 2

I tried reinstalling all the drivers listen on HP's website for my laptop and after reinstalling all of them my laptop crashed again.

After it crashed I tried moving around my laptop and a few seconds after I picked it up, it crashed again. I then booted windows in safe mode to ensure that it was not some software issue and picked up my laptop and started walking around with it. This caused it to crash when leads me to believe that this is most likely a hardware issue and not a driver issue or software issue.

My problem is that I have had this laptop since 26/12/2017 (I found the receipt) which means that it is way past the manufacturer warranty of 1 year.

Fortunately though, upon further inspection of the receipt, I have noticed that I also purchased a "special care plan" with the retailer which lasts for 3 years and I might be able to get the device repaired. In addition, my device is likely to be covered by my country's "consumer guarantees act".

Thank you for your help, Rob B. - MVP.

Answer 3

This one will probably be difficult. Please do keep me informed.

Here to help,

Rob

Answer 4

I will try the possible solutions you have mentioned and get back to you.

Answer 5

Hi Jackie2312, I am Rob, an independent and a 14 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.

UNEXPECTED STORE EXCEPTION BugCheck : 154. Be sure to read and follow the information in the link below when you get to it titled :

BCCode: 154 0x00000154 *********** <-- read this link ************

I have read the full report you provided above and including the HP link to your system. If the system is correctly setup up to produce DMP files then the most likely reason none are created is a serious hardware issue. Below are included are methods to process DMP files if any are created during the troubleshooting process.

Since this issue could well be hardware you should check with HP Support, their on-line documentation and drivers, diagnostics, and ask in their forums about any known issues. This is such a probably serious error that HP should offer some relief even if your system is recently out of warranty. After all, there is little a user can do with hardware problems on a laptop.

HP Support/Troubleshooting & Drivers

http://www8.hp.com/us/en/drivers.html

C ontact HP

http://welcome.hp.com/country/us/en/contact_us....

HP Forums

http://h30434.www3.hp.com/psg/

======================

Troubleshoot blue screen errors <-- read this link

http://windows.microsoft.com/en-us/windows-10/t...

Just in case :

We can analyze the minidumps if you make them available from the OneDrive or other file sharing sites (such as MediaFire). If you have problems uploading the minidumps copy them to the Desktop or the Documents folder and upload them from there.

Adding files to your OneDrive

http://windows.microsoft.com/en-us/windows-8/ge...

Upload photos and files

http://windows.microsoft.com/en-us/onedrive/add...

One-Drive - Share files and folders and change permissions

http://windows.microsoft.com/en-us/onedrive/sha...

Zip or upload the contents of C:\Windows\minidump

Use OneDrive to upload collected files

http://social.technet.microsoft.com/Forums/en-U...

====================================================

Troubleshoot blue screen errors< -- read this link

http://windows.microsoft.com/en-us/windows-10/t...

Be sure and check the hard drive and cabling. Read and try the methods in the BCCode: 154 section below.

Have you added hardware recently or updated drivers? Be sure to look in Windows Updates to see if any drivers were updated there. Other lessor possibilities include antivirus/anti-spyware/security programs.

BCCode: 154 0x00000154 Try the troubleshooting steps in this section.

THIS IS VERY IMPORTANT!!!!

BCCode: 154 0x00000154 *********** <-- read this link ************

http://kunmii.blogspot.com/2015/09/possible-sol...

==================================================

This utility makes it easy to see which versions are loaded :

Run DriverView - set VIEW to Hide Microsoft drivers - update those without Dump in their names (and update BIOS and chipset).

DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver, and more.

http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current. Right Click Start Button - Device Manager - Display Adapter - write down the make and complete model of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset, and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This is because some drivers rollback before the latest is installed (sound drivers particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht...

====================================================

Memory tests do not catch all errors such as mismatched memory (possible even for sticks that appear to be identical) and when faster memory is placed in system behind slower memory. So it is best to also swap sticks in and out to check for those even if all memory tests fail to show a problem.

To test RAM check here - let it run 4+ hours or so. <-- best method

www.memtest.org

MemTestX86 - Test RAM With

http://www.tenforums.com/tutorials/14201-memtes...

For the Windows Memory Diagnostic Tool.

Type in Cortana's search box -> Windows Memory Diagnostics

at top of list - click it. in Windows 8/8.1/10 the name is "Windows Memory

Diagnostic".

================================================

After doing ALL the updates you can, and if the issue continues, then run

Driver Verifier.

Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users

http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10

are essentially the same).

http://www.winvistaclub.com/t79.html

Using Driver Verifier

https://msdn.microsoft.com/en-us/library/window...

WINKEY + X - RUN - type in -> verifier /reset hit enter to disable

If Driver Verifier creates a minidump upload it and post the link here so we can analyze it.

Here to help,

Rob

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