Hi, CharleneTate! Thanks for reaching out. My name is Princess. I'm an independent advisor and a Windows 10 user like you. I'll be happy to help you out today.
I need a bit more details to be able to help you.
- Press the Windows key and type System Information and press enter.
- Copy the System Manufacturer and System Models details.
- Please let me know. Thank you!
In the meantime, I would suggest you refer to the below link and check if it helps to resolve the issue. The tips are listed in order, so start with the first one, see if that helps, and then continue to the next one if it doesn’t.
https://support.microsoft.com/en-us/help/452028...
I hope this helps. Feel free to ask back any questions and let me know how it goes by replying to this thread so that I can assist you further. Thank you!
Sincerely,
P. Blancaflor