outlook cannot find certificate folder

Question

When I try to set up SSL Certificates in Outlook and Trust Center, the drop down Browse just goes to Documents. It's Not finding the Certificates Folders. How do I reroute the drop down selection to the Certificates Folder?? My Certificates are there, Trust center just cannot find them. Thanks

Answer 1

Hello R Tx,

Thank you for posting to the Microsoft Community. We are happy to assist you.

I understand that you are having trouble finding the Certificates folder in Outlook for Windows. To resolve this issue, please follow the steps below:

1. Open Outlook and click on the "File" tab in the top left corner.
2. Click on "Options" and then select "Trust Center" from the left-hand menu.
3. Click on the "Trust Center Settings" button.
4. Select "Email Security" from the left-hand menu.
5. Click on the "Import/Export" button.
6. In the "Import Certificate" window, click on the "Browse" button to locate the Certificates folder.
7. If you cannot find the Certificates folder, you can manually enter the path to the folder in the "File name" field. The default path for the Certificates folder is "C:\Users\username\AppData\Roaming\Microsoft\SystemCertificates\My\Certificates".
8. Once you have located the Certificates folder, select the certificate you want to import and click on the "Open" button.
9. Follow the prompts to complete the import process.

I hope this helps resolve your issue. If you have any further questions or concerns, please don't hesitate to ask.

Sincerely,

Simbarashe | Microsoft Community Moderator