Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Dear Jenn8885719,
Good day! Thank you for posting to Microsoft Community. We are happy to help you
Thank you very much for your valuable advice. I think there is some truth in your suggestion. However, we mainly support O365 products so that we may not be able to answer your feedback about Microsoft Learning related situation.
To avoid sharing any incorrect information from our side, it is also recommended to ask the question in the Training, Certification, and Program Support (microsoft.com) for a better help. Since your issue is relate to Microsoft Educator academy , it is better suited to post in that community. And it has more experts in this area to help you.
Thank you for your understanding.
Sincerely,
Tin | Microsoft Community Moderator