Office 2019 setup file won’t execute

Question

I am a full time student at SUNY Buffalo and downloaded Microsoft Office 2019 Professional Plus for Windows from https://www.buffalo.edu/ubit/service-guides/software/downloading/windows-software/managing-your-software/office-2019.html. The download creates an OFFICE2019 folder that contains a setup.exe file, a UB_OFFICE2019-x64.xml file, and an Office folder. When I attempt to run setup.exe as an Administrator, a window flashes to the screen and disappears too quickly to read. Nothing gets installed.

For information, I had previously and successfully installed Office 2019 from the UB site in 2020. My computer has since broken and I need to install Office 2019 on a different computer. Thinking my attempt to install on a 2nd computer might be the issue, I looked in my Microsoft account to deactivate that installation but do not see Office 2019 listed.

I'd appreciate any help you can provide. Thanks.

Answer 1

If you registered the license (and you must have in order to use it), this is what you'll see on the "Services & Subscriptions" page. If you don't see it, then perhaps you/re using the wrong Microsoft account.

Answer 2

Did you register the original license with a Microsoft address? Log into https://account.microsoft.com/services/ with that address. Do you see the installation there?

Answer 3

It would be your school account, probably.

Answer 4

OK, thanks. Although I can't think of what other account I would have used.

Answer 5

I assume I must have registered the original license with my Microsoft address. I logged into https://account.microsoft.com/services/ but don't see an installation listed. The link brings me to the "Services & subscriptions" page. All I see there are advertisements for Microsoft 365 Family, Xbox game pass ultimate, and links to various free Microsoft services (office for the web, onedrive, skype, outlook.com).