Copilot in Edge

Question

I'm experiencing an issue with Copilot in Microsoft Edge where it consistently shows the error message: “Something went wrong. This is due to an error that occurred. Reconnect.” I've already tried a wide range of troubleshooting steps. My Edge browser is fully updated (version 140.0.3485.54, 64-bit), and I've restarted both the browser and my system multiple times. I’ve disabled VPN and proxy settings, switched between different networks (Wi-Fi and mobile hotspot), and cleared cookies and cache—including Copilot and Bing domains using Developer Tools. I’ve reset Edge settings to default, disabled all extensions, and tested Copilot in an InPrivate window. I’ve also adjusted tracking prevention to Balanced, created a new Edge profile, signed out and back into my Microsoft account, verified my language and region settings.I checked Microsoft’s service status page and found no reported outages. Since all local troubleshooting steps have been exhausted, I suspect this may be a server-side issue or something related to my Microsoft account. I’m posting here to ask if anyone else is experiencing the same problem or if the Copilot team can provide further guidance.

Answer 1

Hello Raimund,

Thank you for reaching out to Microsoft Q&A and informed us about the issue. From your report, I also see that you've perform a lot of different troubleshooting methods also, please try these methods next:

1. Create a new Local account:

• Open Windows settings > Accounts > Family & other users > Add account > click I don't have this person sign-in information > follow the prompt to create a new local account
• Open Edge and test Copilot with that new account

2. Use on another device:

• Try logging in to another device with your Microsoft account then test again

3. Use Copilot application:

• You can also consider download Copilot application from Microsoft Store instead of using the web version

If all the above did not solve your issue, please contact Microsoft Support
On the homepage, choose Copilot > Get home support:

Then fill in the box with as much information as possible about the issue > Click Get Help:

Scroll down and look for Contact Support:

Then you can choose either of these options to connect with a live chat/support agent:

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