Contacting Microsoft Support

Question

Can anyone tell me how I can talk or chat to an actual person who can help me (my 365 terms say that I am entitled to support)? None of the automated stuff helps.

Answer 1

Hello, Phil Sheppard.

To communicate with a real person, I recommend contacting Microsoft support in a live chat.: https://support.microsoft.com/en-US/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=www.microsoft.com

In the search bar, type (without quotes) "agent support" and press Enter or click on Get Help. Ignore the search results, and click on the "Contact Support" button at the bottom. On the next page, select "Microsoft 365 and Office" and "Technical Support" from the drop-down lists, and then click on "Confirm". Next, select the chat "Chat with a support agent in your web browser" and on the next page, enter your (the one that works) email address and click on "Confirm". A chat window will open in a new tab. Wait for the operator to respond.

Note. The chat is available during business hours and on business days according to US time.

Answer 2

Dear @Phil Sheppard, 

I hope you're having a nice day. Thank you for reaching out to the Microsoft Q&A forum and for sharing your concerns. To help me better understand the situation and assist you effectively, could you please share a few details such as:   

1/ Could you please confirm whether your account is a work/school (This is an organizational account provided by a company or educational institution) or a Personal account?   

Work/School: ******@company.com or ******@school.edu  

Personal: ******@hotmail.com or ******@gmail.com (linked to Microsoft)   

2/ If your account is a work or school account, are you the IT administrator?   

This distinction is important, as the resolution process may vary depending on the type of account involved in the issue you described.    

Once we have this information, we can proceed with targeted troubleshooting steps. 

If you're using a work or school account and have Global Admin privileges (IT admin), you may consider the following steps to submit a support request directly to Microsoft Support. 

Note: Please understand the scope of support we’re able to provide through this forum. As moderators, our role is to offer general guidance and help troubleshoot common issues. However, we don’t have access to the internal tools or permissions required to resolve certain account-specific or backend problems.   

• We sincerely recommend you try to create a support ticket from Microsoft 365 Admin Center>Support>Help & Support.  

You can raise support ticket from: Microsoft 365 admin center   

For reference: Get support - Microsoft 365 admin | Microsoft Learn 

• Phone Support: Microsoft provides customer service phone numbers based on your region. You can find the appropriate contact number here: Customer service phone numbers - Microsoft Support 
• Contact a Reseller (if applicable): If your Office 365 subscriptions are managed through a federated partner or reseller and the Global Admin cannot open a service request, they should contact the reseller’s support provider. The reseller can assist with initiating the request and coordinating with the Office 365 support team.       

Note: If you’re an end-user, please coordinate with your Office 365 Global Administrator to handle these steps.      

I hope this information helps address your concerns. While our initial response might not always resolve the issue right away, your input and any additional details you can share will really help us work together toward a solution. Your cooperation means a lot, and it helps us ensure that we can deliver the best possible support tailored to your situation. 

If you need any further assistance or clarification, feel free to reach out. We're here to help. Thank you very much for your understanding and your cooperation.     

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