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printer problem

william murray 0 Reputation points
2025-10-10T16:15:25.1633333+00:00

my printer is listed as offline. i don't know how it got that way but how do i get it online again.

Windows for home | Other | Devices and drivers
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  1. John Jefferson Doyon 72,540 Reputation points Independent Advisor
    2025-10-10T16:57:36.7+00:00

    Hi, I'm John! I will help you with this.

    May I know what troubleshooting steps have you already taken?

    If you haven't tried anything yet please start by "Troubleshooting offline printer problems in Windows" https://support.microsoft.com/windows/troubleshooting-offline-printer-problems-in-windows-9f5e98ed-0ac8-50ff-a13b-d79bf7710061

    If issue persists, to help narrow down the issue:

    1. Are you using a USB-connected printer or a network/Wi-Fi printer?
    2. Is this happening on just one PC, or is it showing offline on multiple devices?
    3. Have you tried turning the printer off and on recently, or checking if it’s connected to the network properly?

    Click "Add comment" to let me know.

    Regards,

    John J.D.

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