Unauthorized charges by Microsoft

Question

Microsoft is charging me unauthorized every month $55 for an application called Planner. I don't even use this software at all. I don't even have a business. How can I have this payment stopped?

Answer 1

Hi, I'm Bernard. I'm happy to help!

Since there are unauthorized charges, I recommend requesting a refund. Kindly follow the steps below:

Go to: https://account.microsoft.com/services

Look for the subscription or the unauthorized charge.

Click Manage > select Cancel, then follow the prompts to refund the subscription.

Note: If there is no option for a refund, you may reach Microsoft Accounts and Billing support by following the steps below:

Go to this link: https://support.microsoft.com/home/contact

In the search bar, type your issue, then press Enter.

Scroll down to the bottom and select the blue button "Contact Support"

Answer 2

To stop the unauthorized $55 monthly Planner charge and prevent future billing, follow these steps:

1. Investigate where the charge is coming from
   • Go to the Manage your payments page of the Microsoft account dashboard and select “Investigate” next to the unrecognized charge: Manage your payments.
   • This helps identify if the charge is tied to a Microsoft 365 subscription, another Microsoft service, or a family member’s account.
   • For more detail on possible causes (recurring subscription, family member purchase, pre-order, in-app purchase), see How to investigate a billing charge from Microsoft.
2. Check for active subscriptions and turn off recurring billing
   • Sign in to your Microsoft account and go to Subscriptions/Services (for example via https://account.microsoft.com/services as referenced in the Q&A content).
   • Look for any Microsoft 365, Planner-related, or other subscriptions around $55.
   • If found, turn off recurring billing and cancel the subscription.
   • If you recently cancelled, note that charges can still occur if cancellation was within 2 days of the billing date; check the subscription end date on the Subscriptions page.
3. If the charge is not on your account
   • If the charge does not appear under any of your Microsoft accounts, treat it as a potentially fraudulent or misapplied charge.
   • Use the Investigate option on the Manage your payments page to confirm it is not linked to another Microsoft account you own.
   • If still unrecognized, contact Microsoft Support for billing so they can help locate and cancel the subscription tied to that payment method. Use the contact flow described in the Q&A:
     • Go to Microsoft Support contact page.
     • Choose the product category (for example, Microsoft 365 & Office) and Manage my subscription.
     • Proceed to Chat with a support agent or request a callback.
4. Request a refund if eligible
   • After identifying the subscription, check if the charges are eligible for a refund using How to get a refund on a Microsoft subscription.
   • If eligible, submit a refund request for the unauthorized months.
5. Protect the payment card and prevent future misuse
   • If the subscription is on an account that is not yours (or you cannot locate it at all):
     • Contact the bank or card issuer immediately to:
       • Report the unauthorized charges.
       • Request a chargeback for the months you did not authorize.
       • Ask them to block future Microsoft/Xbox charges on that card if needed.
       • Consider cancelling the card and getting a new one.
   • If any of your own Microsoft accounts were involved:
     • Remove any payment methods you do not want stored from the Payment options section of your Microsoft account.
     • Strengthen account security: change the password and enable two-step verification.

Following these steps will stop the recurring Planner-related charge, help recover any eligible funds, and reduce the risk of future unauthorized billing.

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References:

• How to investigate a billing charge from Microsoft
• Unable to cancel your Microsoft subscription
• Cancel an order or pre-order from Microsoft Store
• Prevent unauthorized purchases from Microsoft Store
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