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Question

Anyone faced this issue before?

Something went wrong whenever I try to interact with the Sales Research Agent. I get this error after around 5 seconds, and the agent never returns a response. Other Sales agents are working correctly in the same environment.

Additional details:

• The issue only happens with the Sales Research Agent.
• Other agents such as Sales Qualification / Sales Close agents are available and functioning normally.
• The agent starts processing, then fails with a generic “Something went wrong” error.
• No useful error details are displayed in the UI.

Answer 1

Sales Research Agent relies on data sources that are configured for it. When no data sources are provided, it falls back to Microsoft Bing search to answer questions.

If Sales Research Agent is the only agent failing while others work, the most relevant checks are:

1. Confirm that at least one valid data source (such as CRM or other knowledge sources) is configured for Sales Research Agent.
2. If no data sources are configured, ensure that access to Microsoft Bing is allowed from the network, because the agent uses Bing Search in that case. Network or security controls that block Bing or required Microsoft 365 endpoints can cause generic "Something went wrong" behavior with no detailed error.
3. Work with the network/security administrator to verify that required Microsoft 365 and Copilot endpoints are allowed, including those documented for Copilot connectivity.

If the issue persists after confirming data sources and network access to Bing and Microsoft 365 endpoints, escalate through the organization’s support channels with details that other agents work but Sales Research Agent fails immediately after starting.

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References:

• FAQs about Sales Research Agent
• Sales agent FAQ