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Account Hacked & Locked Out Despite MFA Being Enabled - Alias and Security Info Changed

Hello, I need urgent help. My Microsoft account was hacked, and now I'm completely locked out. I had Multi-Factor Authentication (MFA) turned on, and it was working fine right up until the attack. Here's what happened: My real email was:…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-10-06T05:42:09.1633333+00:00
zeen zheng 0 Reputation points
commented 2025-10-12T06:26:47.87+00:00
Chloe-V 8,100 Reputation points Microsoft External Staff Moderator
1 answer

Sigparser connection issue with my personal outlook account

I use Sigparser to monitor my email contacts. So far, it's working pretty well with my Google Mail account, but when I try to connect with my personal Outlook account, I get a Microsoft pop-up that doesn't allow me to connect. After contacting Sigparser…

Outlook | Web | Outlook.com | Email
asked 2025-10-06T08:51:52.0033333+00:00
Sebastien 0 Reputation points
commented 2025-10-12T06:25:45.56+00:00
Chloe-V 8,100 Reputation points Microsoft External Staff Moderator
1 answer

How to sign back on my email when suspicious activity has been detected due to my travels

Hello, I’m writing because I’m locked out of my email account, and I can’t receive the recovery code. Every time I try to access my email during travel or from new locations, the system asks me to verify via recovery email or phone — but I never receive…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-10-06T09:55:12.8166667+00:00
Noora Taleb 0 Reputation points
commented 2025-10-12T06:24:20.72+00:00
Chloe-V 8,100 Reputation points Microsoft External Staff Moderator
1 answer

double charge on credit cards

I recently switched from a student subscription to a monthly payment plan for Office 365. My wife's credit card, ending in ****, which was linked to my account on September 20, was charged an additional $179 for Office 365. Please arrange a refund of the…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2025-10-12T02:02:22.7066667+00:00
ron cusick 0 Reputation points
answered 2025-10-12T06:17:57.6166667+00:00
Xavier-D 9,095 Reputation points Microsoft External Staff Moderator
1 answer

My PC has corrupt files but i cant fix it

My pc has corrupt files but everything i tried wouldnt help me fix it, My Apps keep crashing and i whenever i try ti update windows it fails, i tried reinstalling windows but it would just fail and revert changes, i tried fixing with update it would also…

Windows for home | Windows 11 | Performance and system failures
asked 2025-10-11T09:07:47.2566667+00:00
Laval 0 Reputation points
commented 2025-10-12T06:12:14.66+00:00
DaveM121 887.2K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Local files still syncing to OneDrive?

I use a 3D modeling program and save files locally, but when I save and exit the program, they still sync to my OneDrive. I've changed the files and folder to "Always keep on this device" but they still sync to the cloud. It's been causing…

Windows for home | Windows 11 | Files, folders, and storage
asked 2025-09-19T04:56:37.5533333+00:00
Isaid-5158 40 Reputation points
accepted 2025-10-12T06:02:44.4266667+00:00
Isaid-5158 40 Reputation points
0 answers

Flow bot and shared teams channel

Hi, I have a post adaptive card with response logic app which posts a message in teams via a flow bot. It works fine in a normal channel but doesn't work in a shared channel with external.

Microsoft Teams | Development
Microsoft Teams | Development

Building, integrating, or customizing apps and workflows within Microsoft Teams using developer tools and APIs

4,989 questions
Microsoft Teams | Microsoft Teams for business | Other
asked 2024-02-15T14:38:52.15+00:00
Cloudsec 160 Reputation points
commented 2025-10-12T05:59:07.1166667+00:00
Coordinador Asistencia 0 Reputation points
1 answer

Pairing Bluetooth device fails after installing Win11

I just updated from Win10 to Win11 on my laptop. I have previously used my bluetooth headphones (PLT BBFIT3150) on Win10 with no problems. The first time I tried to use these bluetooth headphones on the laptop after installing Win11, I was unable to…

Windows for home | Windows 11 | Internet and connectivity
asked 2025-10-12T05:05:24.28+00:00
Andrew S 0 Reputation points
answered 2025-10-12T05:43:29.44+00:00
Solamillo Charity 20,260 Reputation points Independent Advisor
2 answers

How to get my Skype credit refunded back to my credit card?

I reactivated my Skype credit today because an email message from Skype ******@notifications.skype.com advised me to do so. Then I received another email message saying, "Your full Skype Credit balance $29.35 is now active and ready for you to…

Microsoft Teams | Microsoft Teams Free | Other
asked 2025-10-12T02:33:29.0733333+00:00
Herb/Karen Bandy --TM Center 0 Reputation points
answered 2025-10-12T05:40:28.79+00:00
Ruwim.B 6,225 Reputation points Volunteer Moderator
2 answers One of the answers was accepted by the question author.

Updated my password but haven't been asked to sign-in again?

I recently updated my password to my Microsoft account but certain apps haven't prompted me to sign-in with my updated credentials. In the past, Outlook on my phone would notify me that I have to sign in again, but so far, I haven't seen anything. Is…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2025-09-19T04:49:22.3066667+00:00
Isaid-5158 40 Reputation points
accepted 2025-10-12T05:32:58.06+00:00
Isaid-5158 40 Reputation points
1 answer

i dont receive verification codes in my phone for old or new acconts i try to use the same number

I don't receive the verification code on my cell phone. It's the only verification method I have. I even have this account, which is new, and even though I want to put the same number, the problem continues. I don't receive the code and I need that…

Outlook | Windows | New Outlook for Windows | For home
asked 2025-10-12T04:46:22.77+00:00
Samuel Hernández 0 Reputation points
answered 2025-10-12T05:26:51.17+00:00
John Jefferson Doyon 72,540 Reputation points Independent Advisor
0 answers

I required to change my Legal Name from Bhavya Sree Madipuri to M Bhavya Sree

I required to change my Legal Name from Bhavya Sree Madipuri to M Bhavya Sree.

Microsoft Partner Center | Other
asked 2025-10-12T05:03:45.39+00:00
Madipuri, Bhavya Sree 0 Reputation points
0 answers

How to find information about a GroupMe suspension

Hi I randomly got this notification in the middle of the night with an appeal link. It said my account was suspended, does that mean temporarily or permanently, if temporary how long? And how long will it take for an apeal to be processed? Sorry for…

GroupMe | Chat group
GroupMe | Chat group

A customizable group messaging space within the GroupMe app, designed for seamless communication among friends, classmates, teams, or communities.

53 questions
asked 2025-10-12T05:03:42.92+00:00
Conner Schultz 0 Reputation points
1 answer

Incompatible Logtec C510 drivers for Windows 11

Incompatible Logtec C510 drivers for Windows 11 - Have you resolved the incompatibilities?

Windows for home | Windows 11 | Devices and drivers
asked 2025-10-10T06:17:18.06+00:00
BLAS A LIMON 0 Reputation points
accepted 2025-10-12T04:59:44.4766667+00:00
BLAS A LIMON 0 Reputation points
1 answer

Unable to Connect via Remote Desktop – Need Assistance

Hello HP Support, I have an HP laptop, and Remote Desktop Connection was working earlier but now it shows an error saying it can’t connect to the remote computer. My laptop is running Windows 10. I haven’t changed any settings, but it stopped working…

Windows for home | Windows 10 | Desktop, Start, and personalization | Other
asked 2025-10-12T03:38:10.1333333+00:00
VINAYAKA G 0 Reputation points
edited an answer 2025-10-12T04:56:31.86+00:00
Kimberly Olaño 23,555 Reputation points
1 answer

cuenta de microsoft redwards suspendida

buenas noches llevo algunas semanas esperando para que me anulen la suspensión de mi cuenta de microsoft redwards me costo recolectar esos 7000 puntos después de que canjeara la tarjeta de regalo me suspendió de la nada pero leí los términos de microsoft…

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

7,448 questions
asked 2025-10-12T03:49:19.27+00:00
Itadori Saitama 0 Reputation points
answered 2025-10-12T04:40:29.0033333+00:00
Hector FC 28,950 Reputation points Independent Advisor
2 answers

How to fix error 0x800CCC0F

Solution to error 0x800CCC0F. Can't send emails within Outlook.

Outlook | Windows | Classic Outlook for Windows | For home
asked 2025-10-11T05:52:53.2466667+00:00
Peter Walsh 0 Reputation points
answered 2025-10-12T04:30:47.56+00:00
Peter Walsh 0 Reputation points
1 answer

i have a large reserve for riot games and i manualy got rid of the files but the system thinks they are still there

i tried uninstalling it though this menu but it doesnt work

Windows for home | Windows 10 | Files, folders, and storage
asked 2025-10-12T03:48:24.3466667+00:00
TheGrandMerp 0 Reputation points
answered 2025-10-12T04:27:15.8833333+00:00
John DeV 164.5K Reputation points Independent Advisor
1 answer

my account got hacked and i want to recover it could i get some help please

one my microsoft accounts got hacked and i was wondering if i could get some help the gmail was changed and i cant get access to my account anymore and i need the account.

Windows for home | Windows 11 | Recovery and backup
asked 2025-10-12T03:48:12.4833333+00:00
oleks popesku 0 Reputation points
answered 2025-10-12T04:20:08.0566667+00:00
Estrella721 39,295 Reputation points Independent Advisor
0 answers

Puzzle during login process is not displayed.

I've been experiencing it twice already. When I log in to my account, it says I need to solve a puzzle to log in. But a puzzle is never displayed. Only audio challenge is available. Seems like a bug to me.

Community Center | Not monitored
asked 2023-10-07T23:36:31.0333333+00:00
Constantine Ketskalo 0 Reputation points
commented 2025-10-12T04:12:24.6933333+00:00
Chiranjeevi Kumar 0 Reputation points