Configure New Relic by Organization for automatic user provisioning

This article describes the steps you need to perform in both New Relic by Organization and Microsoft Entra ID to configure automatic user provisioning. When configured, Microsoft Entra ID automatically provisions and de-provisions users and groups to New Relic by Organization using the Microsoft Entra provisioning service. For important details on what this service does, how it works, and frequently asked questions, see Automate user provisioning and deprovisioning to SaaS applications with Microsoft Entra ID.

Capabilities Supported

• Create users in New Relic by Organization
• Remove users in New Relic by Organization when they do not require access anymore
• Keep user attributes synchronized between Microsoft Entra ID and New Relic by Organization
• Provision groups and group memberships in New Relic by Organization
• Single sign-on to New Relic by Organization (recommended)

Prerequisites

The scenario outlined in this article assumes that you already have the following prerequisites:

• A Microsoft Entra tenant
• A user account in Microsoft Entra ID with permission to configure provisioning (like Application Administrator, Cloud Application Administrator, or Application Owner).
• One or more accounts at New Relic by Organization that you would like your users to have access to.

Step 1: Plan your provisioning deployment

1. Learn about how the provisioning service works.
2. Determine who will be in scope for provisioning.
3. Determine what data to map between Microsoft Entra ID and New Relic by Organization.

Step 2: Configure New Relic by Organization to support provisioning with Microsoft Entra ID

Work with your account representative or get support at support.newrelic.com to configure SCIM and SSO for your organization. You will need to provide your account representative with:

• Your organization name
• List of New Relic account IDs to associate with the organization

With this information, your account representative creates an organization record for you in our new system and associates your accounts to the organization.

Your account representative provides you with the following information which you will need to configure the New Relic SCIM/SSO application for your identity provider:

• SCIM Endpoint (Tenant URL)
• SCIM bearer token (Secret Token)

The SCIM bearer token allows the provisioning of your users at New Relic, so please keep the value secured. Your account representative will transfer the SCIM bearer token to you in a secure manner.

Step 3: Add New Relic by Organization from the Microsoft Entra application gallery

Add New Relic by Organization from the Microsoft Entra application gallery to start managing provisioning to New Relic by Organization. If you have previously setup New Relic by Organization for SSO you can use the same application. However it is recommended that you create a separate app when testing out the integration initially. Learn more about adding an application from the gallery here.

Step 4: Define who will be in scope for provisioning

The Microsoft Entra provisioning service allows you to scope who will be provisioned based on assignment to the application and or based on attributes of the user / group. If you choose to scope who will be provisioned to your app based on assignment, you can use the following steps to assign users and groups to the application. If you choose to scope who will be provisioned based solely on attributes of the user or group, you can use a scoping filter as described here.

• Start small. Test with a small set of users and groups before rolling out to everyone. When scope for provisioning is set to assigned users and groups, you can control this by assigning one or two users or groups to the app. When scope is set to all users and groups, you can specify an attribute based scoping filter.

• If you need additional roles, you can update the application manifest to add new roles.

Step 5: Configure automatic user provisioning to New Relic by Organization

This section guides you through the steps to configure the Microsoft Entra provisioning service to create, update, and disable users and/or groups in TestApp based on user and/or group assignments in Microsoft Entra ID.

To configure automatic user provisioning for New Relic by Organization in Microsoft Entra ID:

1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.

2. Browse to Identity > Applications > Enterprise applications

   

3. In the applications list, select New Relic by Organization.

   

4. Select the Provisioning tab.

   

5. Set the Provisioning Mode to Automatic.

   

6. Under the Admin Credentials section, input https://scim-provisioning.service.newrelic.com/scim/v2 in Tenant URL. Input the SCIM authentication token value retrieved earlier in Secret Token. Click Test Connection to ensure Microsoft Entra ID can connect to New Relic. If the connection fails, ensure your New Relic account has admin permissions and try again.

   

7. In the Notification Email field, enter the email address of a person or group who should receive the provisioning error notifications and select the Send an email notification when a failure occurs check box.

   

8. Select Save.

9. Under the Mappings section, select Synchronize Microsoft Entra users to New Relic by Organization.

10. Review the user attributes that are synchronized from Microsoft Entra ID to New Relic by Organization in the Attribute-Mapping section. The attributes selected as Matching properties are used to match the user accounts in New Relic by Organization for update operations. If you choose to change the matching target attribute, you will need to ensure that the New Relic by Organization API supports filtering users based on that attribute. Select the Save button to commit any changes.

    Attribute	Type
    userName	String
    externalId	String
    active	Boolean
    emails[type eq "work"].value	String
    name.givenName	String
    name.formatted	String
    timezone	String

11. Under the Mappings section, select Synchronize Microsoft Entra groups to New Relic by Organization.

12. Review the group attributes that are synchronized from Microsoft Entra ID to New Relic by Organization in the Attribute-Mapping section. The attributes selected as Matching properties are used to match the groups in New Relic by Organization for update operations. Select the Save button to commit any changes.

    Attribute	Type
    displayName	String
    externalId	String
    members	Reference

13. To configure scoping filters, refer to the following instructions provided in the Scoping filter article.

14. To enable the Microsoft Entra provisioning service for New Relic by Organization, change the Provisioning Status to On in the Settings section.

    

15. Define the users and/or groups that you would like to provision to New Relic by Organization by choosing the desired values in Scope in the Settings section.

    

16. When you are ready to provision, click Save.

    

This operation starts the initial synchronization cycle of all users and groups defined in Scope in the Settings section. The initial cycle takes longer to perform than subsequent cycles, which occur approximately every 40 minutes as long as the Microsoft Entra provisioning service is running.

Step 6: Monitor your deployment

Once you've configured provisioning, use the following resources to monitor your deployment:

• Use the provisioning logs to determine which users have been provisioned successfully or unsuccessfully
• Check the progress bar to see the status of the provisioning cycle and how close it is to completion
• If the provisioning configuration seems to be in an unhealthy state, the application will go into quarantine. Learn more about quarantine states here.

Additional resources

• Managing user account provisioning for Enterprise Apps
• What is application access and single sign-on with Microsoft Entra ID?

Related content

• Learn how to review logs and get reports on provisioning activity