We are a nonprofit, up until late March we would always receive an email notification when someone donated. That suddenly stopped even though the domain and email address are whitelisted.

Question

We are a nonprofit, up until late March we would always receive an email notification when someone donated. That suddenly stopped even though the domain and email address are whitelisted. We've contacted the fundraising platform (Flipcause), they said it is nothing on their end. For years we had no problem, we would get these emails multiple times a day. These emails are not going to junk or spam, either.

The domain is: flipcuase.com

email address is: ******@flipcause.com

Please advise.

Answer 1

Hi @Mina Carroll , thanks for posting in our Q&A forum.

Have you followed Turn new message alert pop-up on or off - Microsoft Support?

Given your situation, we suggest you try below methods:

1: Search Settings in the search bar of Windows, go to Notification & actions, make sure you have enabled notifications for Outlook.

2: Check the Rule for email notifications in Outlook: Click Rules > Manage Rules & Alerts**.**

3: You can try to create a new profile to see the result.

4: Can the address receive emails normally? if not, check if your license expired.

if issue persists, please provide your outlook version, for instruction please check What version of Outlook do I have?

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