Microsoft Partner Center Account Legal Info is blank and support wont help

Question

Microsoft Partner Center Account Legal Info is blank and support wont help

Alistair Prestidge 15

I have submitted serveral support tickets and every single one comes back with the same message and is immedialty closed.

"The application to join the program was rejected because it failed Microsoft standards review. At this point, we are unable to provide any further Support. We are closing this ticket as restricted internally. "

How am I supposed to resolve the issue? I have no "Fix me" button I have no information other than the repeared rejections. I had a valid account until I attempted to update some information on the account and after I hit submit I got a blank page.

Would love it if someone could help as Iam in urgent need of this being resolved.

Thanks for anyone help

Junjie Zhu - MSFT 21,646 Reputation points

2024-03-18T06:37:12.5166667+00:00

Hi @Alistair Prestidge ,

Welcome to Microsoft Q&A!

To help us further check the problem for you, I would appreciate your help to provide your screenshots in Legal Info Page. I will discuss this with the team. Sorry for the inconvenience.
Alistair Prestidge 15 Reputation points

2024-03-18T12:27:07.1366667+00:00

Hi.

Thanks for the reply. Here is the screenshot. Thanks Really need to get this issue resolved asap.
Junjie Zhu - MSFT 21,646 Reputation points

2024-03-19T05:45:45.1433333+00:00

Hi @Alistair Prestidge ,

I have discussed this with the team and since your account did not pass Microsoft's standard review, we are unable to provide further support.

Maybe you can create a new account. If you encounter any problems during the process, Go here . Go to Contact us tab, find Non-Technical Support - Dashboard and choose SUBMIT AN INCIDENT. You could talk to the store team directly.
Alistair Prestidge 15 Reputation points

2024-03-19T07:55:12.47+00:00

Hi. Are you refering to a new Partner center account? At the moment I appear to have no owner on the account so I can not create a new one. I have added a ticket to change the owner but I am still waiting for a reply. If this is what I need could these be done asap?

Thanks

Alistair
Alistair Prestidge 15 Reputation points

2024-03-19T09:10:47.77+00:00

I tried with a new account but all I get is this screen and I can not update anything. I get the same blank legel info screen as before. The new user is a Global Admin in Entra.

I have previously tried different accounts and I always get the same issue. I have also submitted tickets from 2 different account and not matter what I ask I get the same respone "The application to join the program was rejected because it failed Microsoft standards review." I have probably submited 8 tickets at this point.
Alistair Prestidge 15 Reputation points

2024-03-19T11:54:21.2466667+00:00

Sorry for the endless replies. When ever I submit any type of tickets I keep getting the same reply no matter what I ask "The application to join the program was rejected because it failed Microsoft standards review." I have already tried submitting tickets from 2 differnent accounts.

Thanks for your help.
Junjie Zhu - MSFT 21,646 Reputation points

2024-03-20T06:46:43.2533333+00:00

Hi @Alistair Prestidge ,

Please check the prerequisites for enrolling and whether the account meets the requirements.
Alistair Prestidge 15 Reputation points

2024-03-20T07:54:27.57+00:00

Unfortunatly I am unable to see any of this information in the Partner center. But as we where apprived back in 2021 I suspect all this information is correctly supplied and even if it is not set properly in the partner center I have all this information and configuration ready to go.
Junjie Zhu - MSFT 21,646 Reputation points

2024-03-21T09:27:58.87+00:00
Hi @Alistair Prestidge ,

It is recommended to create a support request in the Partner Center.

login to Microsoft Partner Center

Click on the ? (question mark) in the top right corner

Fill in the form as follow:

Problem Summary: "Legal Info is blank"

Workspace: "Account Settings"

Problem Type: "Account verification > Business verification"

Click "Review Solutions"

Click "Create support request"

In the Additional details, enter the following: "The legal information for our Microsoft partner account is blank and we can't do anything and also can't resubmit the certification. Could you please get the relevant team who can help authorize us to review the status contact us as soon as possible so that we can resolve the matter.“

Hope this helps.
Alistair Prestidge 15 Reputation points

2024-03-21T13:19:41.72+00:00

Hi. Thanks for this. I have tried this and my ticket was immediatly rejected. I thought I might be getting somewhere yesterday but my tickets has just been rejected again with the same generic response.

I assume there is a process in how to get this resolved but as no one will talk to me on the support team I am starting to pull out my hair. Would you have any other avenues I can pursue to get this resolved as its a matter of urgancy to our company that this is resolved.

Thanks

Alistair
Junjie Zhu - MSFT 21,646 Reputation points

2024-03-27T08:57:28+00:00

Sorry, it seems that the Store team cannot provide any further assistance because you have not passed Microsoft's standard review.
Alistair Prestidge 15 Reputation points

2024-03-27T17:22:25.84+00:00

Who can help me? As at the moment I keep hitting brick walls no one seems to be able or willing to help me which I find incredable. Microsoft as a company are litterally locking us out without any indication of why or what we can do about it to rectify this problem.
Alistair Prestidge 15 Reputation points

2024-04-02T15:49:09.79+00:00

Still looking for help or ideas if anyone has any?

This seems madness that no one will speak to me and help me get this resolved. It was urgent 2 weeks ago now its passed urgent for us.
Abubakar Riaz 1 Reputation point

2024-04-07T07:20:41.72+00:00

btw what changes did you made into your account?
Alistair Prestidge 15 Reputation points

2024-04-08T09:49:01.4666667+00:00

Just the primary contact email address.

2 answers

Your answer

Junjie Zhu - MSFT 21,646 Reputation points

2024-03-18T06:37:12.5166667+00:00

Hi @Alistair Prestidge ,

Welcome to Microsoft Q&A!

To help us further check the problem for you, I would appreciate your help to provide your screenshots in Legal Info Page. I will discuss this with the team. Sorry for the inconvenience.
Alistair Prestidge 15 Reputation points

2024-03-18T12:27:07.1366667+00:00

Hi.

Thanks for the reply. Here is the screenshot. Thanks Really need to get this issue resolved asap.
Junjie Zhu - MSFT 21,646 Reputation points

2024-03-19T05:45:45.1433333+00:00

Hi @Alistair Prestidge ,

I have discussed this with the team and since your account did not pass Microsoft's standard review, we are unable to provide further support.

Maybe you can create a new account. If you encounter any problems during the process, Go here . Go to Contact us tab, find Non-Technical Support - Dashboard and choose SUBMIT AN INCIDENT. You could talk to the store team directly.
Alistair Prestidge 15 Reputation points

2024-03-19T07:55:12.47+00:00

Hi. Are you refering to a new Partner center account? At the moment I appear to have no owner on the account so I can not create a new one. I have added a ticket to change the owner but I am still waiting for a reply. If this is what I need could these be done asap?

Thanks

Alistair
Alistair Prestidge 15 Reputation points

2024-03-19T09:10:47.77+00:00

I tried with a new account but all I get is this screen and I can not update anything. I get the same blank legel info screen as before. The new user is a Global Admin in Entra.

I have previously tried different accounts and I always get the same issue. I have also submitted tickets from 2 different account and not matter what I ask I get the same respone "The application to join the program was rejected because it failed Microsoft standards review." I have probably submited 8 tickets at this point.
Alistair Prestidge 15 Reputation points

2024-03-19T11:54:21.2466667+00:00

Sorry for the endless replies. When ever I submit any type of tickets I keep getting the same reply no matter what I ask "The application to join the program was rejected because it failed Microsoft standards review." I have already tried submitting tickets from 2 differnent accounts.

Thanks for your help.
Junjie Zhu - MSFT 21,646 Reputation points

2024-03-20T06:46:43.2533333+00:00

Hi @Alistair Prestidge ,

Please check the prerequisites for enrolling and whether the account meets the requirements.
Alistair Prestidge 15 Reputation points

2024-03-20T07:54:27.57+00:00

Unfortunatly I am unable to see any of this information in the Partner center. But as we where apprived back in 2021 I suspect all this information is correctly supplied and even if it is not set properly in the partner center I have all this information and configuration ready to go.
Junjie Zhu - MSFT 21,646 Reputation points

2024-03-21T09:27:58.87+00:00

Hi @Alistair Prestidge ,

It is recommended to create a support request in the Partner Center.

login to Microsoft Partner Center

Click on the ? (question mark) in the top right corner

Fill in the form as follow:

Problem Summary: "Legal Info is blank"

Workspace: "Account Settings"

Problem Type: "Account verification > Business verification"

Click "Review Solutions"

Click "Create support request"

In the Additional details, enter the following: "The legal information for our Microsoft partner account is blank and we can't do anything and also can't resubmit the certification. Could you please get the relevant team who can help authorize us to review the status contact us as soon as possible so that we can resolve the matter.“

Hope this helps.
Alistair Prestidge 15 Reputation points

2024-03-21T13:19:41.72+00:00

Hi. Thanks for this. I have tried this and my ticket was immediatly rejected. I thought I might be getting somewhere yesterday but my tickets has just been rejected again with the same generic response.

I assume there is a process in how to get this resolved but as no one will talk to me on the support team I am starting to pull out my hair. Would you have any other avenues I can pursue to get this resolved as its a matter of urgancy to our company that this is resolved.

Thanks

Alistair
Junjie Zhu - MSFT 21,646 Reputation points

2024-03-27T08:57:28+00:00

Sorry, it seems that the Store team cannot provide any further assistance because you have not passed Microsoft's standard review.
Alistair Prestidge 15 Reputation points

2024-03-27T17:22:25.84+00:00

Who can help me? As at the moment I keep hitting brick walls no one seems to be able or willing to help me which I find incredable. Microsoft as a company are litterally locking us out without any indication of why or what we can do about it to rectify this problem.
Alistair Prestidge 15 Reputation points

2024-04-02T15:49:09.79+00:00

Still looking for help or ideas if anyone has any?

This seems madness that no one will speak to me and help me get this resolved. It was urgent 2 weeks ago now its passed urgent for us.
Abubakar Riaz 1 Reputation point

2024-04-07T07:20:41.72+00:00

btw what changes did you made into your account?
Alistair Prestidge 15 Reputation points

2024-04-08T09:49:01.4666667+00:00

Just the primary contact email address.

Answer 1

Abubakar Riaz 1

I had the same issue. in which my legal info got blank after changes. You need to raise a support ticket on MS to review your account or bypass the verification process.

Alistair Prestidge 15 Reputation points

2024-04-08T09:50:21.6966667+00:00

What you say a support ticket with MS. Where do you mean? I have learnin this process there are many many many different places to submit support tickets.

Any support ticket on Microsoft partner network is being rejected without reason.

Thanks

Answer 2

Ravi Shankar Verma 0

Hi Team,

We are facing an issue with Identity Verification in the Partner Center. It is rejected and says that the primary contact did not match. There is no other option to proceed. Can someone help me understand what primary contact is being matched against? I am not sure how to move forward on this issue.

When I raise multiple requests to support, they either revert after days of waiting or just respond with templated answers that give no direction. I request that you please guide us to achieve this goal.

I really appreciate any help you can provide.

"The application to join the program was rejected because it failed Microsoft standards review. At this point, we are unable to provide any further details. We are closing this ticket as restricted internally."

User's image

Alistair Prestidge 0 Reputation points

2024-10-22T07:55:52.26+00:00

Good luck. I have been at this from about 50 different direction over the last 5 months and I still get the same generic responses from them. I hope you do better then I am doing.

Share via

Microsoft Partner Center Account Legal Info is blank and support wont help

2 answers

Your answer