Server 2022 RDP printing error

Question

All of a sudden I'm seeing an occassional printing error on our server: user is connected via RDP and tries to print on their local printer. Nothing happens and user sees no error. Server event log says this:

The document Print Document, owned by user1, failed to print on printer HP3 (redirected 8). Try to print the document again, or restart the print spooler.

Data type: RAW. Size of the spool file in bytes: 406376. Number of bytes printed: 0. Total number of pages in the document: 1. Number of pages printed: 0. Client computer: \SERVER1. Win32 error code returned by the print processor: 122. The data area passed to a system call is too small.

Signing out of the RDP session and signing back in resolves the issue temporarily.

No printer drivers are installed on the server, we are using Easy Print and users print on redirected printers.

I know about TSPrint software but I don't want to use it until I see there is no other solution.

Has anyone experienced this issue and managed to solve it?

Answer 1

 

Hello,

May I know if your problem has been solved? As Mr. / Ms. Zamy said above, first try checking and repairing system files:

Open the command prompt (administrator) and run this command: sfc /scannow

Restart your computer when finished

In addition, please pay special attention to the following aspects when troubleshooting:

1. You mention that there is no printer driver installed on the server and you are using Easy Print. But it is possible that the client computer is using a printer driver that is not compatible with Easy Print.  Try updating the printer driver on the client computer to see if the problem is resolved.
2. Make sure the group policy setting "Print printer drivers easily using remote desktop first" is enabled.  This setting can be found under Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Printer Redirection.  Also, be sure to disable the policy in the same place: "Do not allow client printer redirection".
3. Ensure that both the client and server have the latest Remote Desktop App updates installed.

Best regards

Jacen

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