Microsoft Teams Meeting Add-in for Microsoft Office is causing computer restarts

Question

We followed the install instructions found here:

https://learn.microsoft.com/en-us/microsoftteams/new-teams-vdi-requirements-deploy#:~:text=TeamsMeetingAdd%2Din%5C1.24.2203.0%5C%22-,PowerShell,params%0Awrite%2Dhost%20%22Please%20confirm%20install%20result%20in%20Windows%20Eventlog%22,-After%20installation%2C%20restart

It seems to be working as I can see the add-in in Outlook but not long after logging in (Citrix VDI envrionment), the computer then reboots.

I can see in the event logs that it was caused by msiexec.exe initiating the reboot. Anyone else run into this?

Answer 1

Hi @pb_jberg

Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. According to your description, your question is not in our support scope.

The following suggestion is for your reference:

When you experience issues with the Teams desktop app in your virtual desktop environment, are you reviewing the client logs at %appdata%\Microsoft\Teams\logs.txt on the host VM？

As you mentioned in your log, if your computer has the problem of msiexec.exe causing a restart, you can try the following methods:

1. Uninstall and reinstall the Windows Installer service: Open CMD (administrator privileges). Enter the following command to uninstall the Windows Installer service: msiexec /unregserver. Enter the following command to reinstall the Windows Installer service: msiexec /regserver.
2. Upgrade and repair Windows: Use the Windows 10 ISO image file for upgrade and repair, then upgrade the system to the latest version.

Please try to log in to Outlook for a while to see if the problem is solved. Thank you for your support and understanding.

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Answer 2

@pb_jberg

I can understand you, i have the same problem.

The installation worked correctly, and everything proceeded smoothly after logging in with a test user.
I Installed Version "24137.2216.2931.2440_x64"

After about 2 minutes, the server restarted without warning. I was a bit puzzled but attributed it to my own mistake.

After the next login with the test user, it took about 2 minutes again before the server automatically restarted.

In the Event Log, I found entries indicating that the Windows Installer initiated a restart.

The entries appeared as follows, from top to bottom:

Beginning a Windows Installer transaction: {A7AB73A3-CB10-4AA5-9D38-6AEFFBDE4C91}. Client Process Id: 13812.

Product: Microsoft Teams Meeting Add-in for Microsoft Office -- Configuration completed successfully.

Windows Installer reconfigured the product. Product Name: Microsoft Teams Meeting Add-in for Microsoft Office. Product Version: 1.24.13006. Product Language: 1033. Manufacturer: Microsoft. Reconfiguration success or error status: 0.

Windows Installer requires a system restart. Product Name: Microsoft Teams Meeting Add-in for Microsoft Office. Product Version: 1.24.13006. Product Language: 1033. Manufacturer: Microsoft. Type of System Restart: 1. Reason for Restart: 1.

Ending a Windows Installer transaction: {A7AB73A3-CB10-4AA5-9D38-6AEFFBDE4C91}. Client Process Id: 13812.

• The Windows Installer initiated a system restart to complete or continue the configuration of 'Microsoft Teams Meeting Add-in for Microsoft Office'.

After the third login, nothing more happened.

I deleted the profile of the testuser and logged in again. After 2 minutes, the server restarted again.
I assume that the restart is triggered for every user. I cannot roll it out this way.

If I make any progress here, I'll let you know

Answer 3

We had the same issue on our VDI environment (Random non-persistent).
Not sure yet why Teams starts the Teams meeting addin installation via msiexec, happens one time with every new VDI session.
New-Teams software including the addin was installed without errors on our masterimage conform above mentioned URL.

Found out that during this (repair?) installation files where in use by our antivirus software.
In this log : AppData\Local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams\Logs\tma_addin_msi.log

For example :
C:\Program Files (x86)\Microsoft\TeamsMeetingAddin\1.24.14501\x86\Assets\NewMeeting_Large_96.png is being held in use. Close that application and retry.

Added this to the antivirus realtime scan file exclusions that solved the reboots:
C:\Program Files (x86)\Microsoft\TeamsMeetingAddin**\Assets*.png

Answer 4

Hi,

we too have been having similar problems for about 2 days, we did the TEAMS upgrades on citrix servers on Monday night, since yesterday morning all citrix servers on which users log in are rebooting on average every 2 to 3 hours.

we can't figure out why, the only thing we have noticed is that the Teams add-in is installed and then msiexec performs the server reboot, checking the Teams tma_addin_msi.log with a citrix user we notice that an installation happens as soon as the users logs in.

Other than that though, we do not understand the cause of the reboots, perhaps the continuous installations without reason of the Teams add-in cause the reboot? or other reasons?

do any of you have more detailed information for the problem?

We have Trend Micro on servers, doing a scan on a server with trend micro rebooted the server, but we don't understand if this is related.

Answer 5

Hello ,

same problem, but i found these in the following logfile:
C:\Users\Username\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams\Logs\tma_addin_msi.log

Product: Microsoft Teams Meeting Add-in for Microsoft Office -- Error 1705. A previous installation for this product is in progress. You must undo the changes made by that installation to continue. Do you want to undo those changes?

Regards Steffen