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Based on your description, it sounds like you're having issues syncing events between Gmail/Webmail and Outlook, especially when creating or updating events from Outlook. Here are a few steps you can take to troubleshoot and potentially fix the problem:
- Make sure your Gmail/Webmail account is properly set up in Outlook and that the sync settings are configured correctly.
- Make sure you're using the latest version of Outlook. Sometimes, updating can fix sync issues.
- Account Settings:
- Go to File > Account Settings > Account Settings... in Outlook.
- Double-check that your Gmail/Webmail account settings are correct.
- Click on your Gmail/Webmail account and click Change. Make sure the settings (both IMAP and SMTP) are correct.
- Sometimes, there can be conflicting settings or add-ins causing the problem. Try disabling the add-in and see if syncing improves.
- OST/PST file issues:
- If your local data file (OST or PST) is corrupted, it can cause syncing issues. You can try to repair your Outlook data file:
- Go to File > Account Settings > Account Settings...
- Select your data file and click Open File Location.
- Close Outlook and run the "SCANPST.EXE" tool on your data file.
- Sometimes, removing and re-adding the problematic email account in Outlook can resolve sync issues.
- Double-check that your Gmail or webmail account settings are set to allow syncing with Outlook. For Gmail, this may include checking your IMAP settings under "Forwarding and POP/IMAP" in Gmail settings.
Note that sometimes syncing may not be instant. Give it a little time to see if the update will eventually be reflected on the device.
Please feel free to contact me if you have any queries.
Best,
Jake Zhang