Old outlook app stuck on loading profile and tried new app and it is stuck on discovering accounts.

Anonymous
2024-04-03T07:21:11+00:00

Outlook crashed yesterday now the old outlook app is stuck on loading profile and tried new app and it is stuck on discovering accounts.

I've tried restarting, removing and re-downloading, adding a new profile.

Outlook | Windows | New Outlook for Windows | For home

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  1. Anonymous
    2024-04-03T11:35:52+00:00

    Dear Christopher,

    Good day!

    Thank you for posting to Microsoft Community. We are glad to assist!

    Based on your description regarding "Old outlook app stuck on loading profile and tried new app and it is stuck on discovering accounts." To understand the situation and be able to offer you relevant suggestions, we would need a little more information from you. Kindly help us in providing the following information.

    • May I please confirm that you get same situation in both outlook for Desktop and Outlook on Web (https://outlook.office.com)?
    • May I double confirm that you get same behavior when you try to end process in task manager? To do, kindly check below:
      1. Right click on any space of the Taskbar and select Task Manager.
      2. Under the Processes tab, locate all Office processes.
      3. Select an Office process and then choose End task. Repeat this for each Office process listed.
    • May I please know the account type are you using? Is it POP, IMAP or Exchange account?
    • May I know your current environment? Is It Exchange Hybrid, on-premises exchange (Exchange server) or pure cloud?
    • Would you mind to kindly provide the screenshot of the Office version you are using? About Office: What version of Office am I using? - Microsoft Support
    • Would you mind providing the video which shows your situation via private message for the privacy of your data? For data security reasons, please provide some above requested information in private message.
      Here is the steps for private message: Click on Account manager or your profile-->my profile-->View private message. (See below screenshot) Image

    This requested information will help us to narrow down the scenario and find the right troubleshooting. We are looking forward to your response! Thanks for your precious time. Have a nice day!

    Best regards,

    Inema |Community Moderator

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