is there not possible to reset 2fa enable Microsoft account ?

Question

is there not possible to reset 2fa enable live account when we forgot password ? Recently i forgot my 2fa enable live account. can't reset my account even i have all information like alternative email id and mobile number also in my mobile number Microsoft doesnot send me otp the problem is this verification method is not available right now . i am very sad.

Answer 1

all process are done by me but not problem solve...i didn't get any answer from Microsoft team i also processed recovery form abt a week ago. no reply no answer . i thought microsoft didi not help me to recover my account because of 2 step verification even i have alternative email id and phone number Microsoft didn't send me otp for further process to reset password. this method not working right now what the hell going on with microsoft server . i think Microsoft account useless if we forgot password now i sheift with gmail good bye **** outlook account.

Answer 2

Dear ajit bhandari,

Thanks for using Microsoft products and posting in the Community.

After reading, I understand that you are having trouble access your account and I understand how anxious you are at the moment.

You can log in to your account by resetting your password, even if 2FA is enabled on your account. When you sign in to your account, click Forgot Password, get the verification code, and enter a new password when you're verified twice.

For more information, see the following links: Reset a forgotten Microsoft account password - Microsoft Support

About *That verification method isn't working right now. Please try another method*

• If it doesn't work then, try open a private browsing windows (In Edge, press Ctrl+Shift+N ) or clearing your browser's caches and cookies.

Disclaimer: Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix website issues. Please back up all your personal files first, such as Favorites, to ensure you do not lose data. 

• You can also try switching to a non-Google kernel browser, such as Firefox.
• Some working network environments may cause the CAPTCHA not to be sent. You can try switching to Wi-Fi or connecting to your phone's hotspot.
• You can also try switching devices. For example, using your phone or another computer.

If none of the above methods work. So, it's possible that SMS is currently unavailable due to Microsoft's security policies. You may need to wait a week for the event to stop again. Do not attempt to log in or restore your account during this week. Wait a week and try again in a stable personal internet environment,

If the above error still occurs, the recovery form will be the only way to get your account back, so please be patient and follow our advice. We apologize for the inconvenience.

After filling out the form, please be patient and you will receive the results of the recovery request to the work email address you provided at the beginning of the form within 24 hours, do not fill out the form repeatedly, this will reset the response time.

I hope my suggestion has been helpful to you.

Feel free to contact me if there are any further updates on this issue, I'm here to help you further if needed.

Best Regards,

Stan - MSFT | Microsoft Community Support Specialist