I can’t get the verification code

Question

Hi,

I have a problem with my email ( re*****@hotmail.com) so this account is blocked And I can’t change the password because there is misspelled email in the end hotmil instead of hotmail and I cannot receive any code because of this error I hope you can fix it I now the full email and if you want to contact me this is my number +9***60 also the email linked to this one is (s****@hotmail.com)

Answer 1

Dear 391101430

Thanks for using Microsoft products and posting in the Community.

In the case of your account being locked, you had an error in your bundled email that prevented you from getting your verification code and you were unable to unlock it. Since Microsoft doesn't have a phone line business so I can't contact you by phone.

I know you want to recover your account, and I know it's very important to you, but the forum doesn't have the permissions or the tools to allow me to recover your account directly, although I know you're using it, so I hope you're aware of the situation.

You can contact chat to recover your account, you will need to fill in as much account information as possible to prove you are the owner of the account, especially the subscription information, if you don't have a personal Microsoft account you can request a new personal Microsoft account which can be used to recover the old one, I hope you can get your account back, good luck.

You can try logging on to the following website

Contact Us - Microsoft Support

Enter your details of the problem e.g. msa.

Then tap Contact Support in the bottom left corner.

Choose from the following categories: Other Products, Manage Account Security.

TIPS: Please contact us during local working hours on weekdays, CHAT does not work 24 hours a day.

Best wishes

Clark | Microsoft Community Support Specialist