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Ctrl S doesn't work Word

Anonymous
2019-10-13T18:48:54+00:00

Ctrl S doesn't work initially in a word doc. It works in Excel. If I do File/Save or File/Save As then Ctrl S will work to save a document but only after initially saved using File/Save or /Save As

Microsoft 365 and Office | Word | For home | Windows

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Suzanne S Barnhill 277.8K Reputation points MVP Volunteer Moderator
2019-10-16T23:32:47+00:00

There was a patch designed to fix other Save issues (crashing on Save), so perhaps this update was responsible for solving your issue as well.

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  1. Doug Robbins - MVP - Office Apps and Services 323.1K Reputation points MVP Volunteer Moderator
    2019-10-15T22:57:16+00:00

    The latest update is Version 1909 (Build 12026.20334).

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  2. Suzanne S Barnhill 277.8K Reputation points MVP Volunteer Moderator
    2019-10-15T21:25:56+00:00

    This may be a different issue but we've received word from the Office team that they detected there was an issue with crash on Save.  This impacts Word, Excel and PowerPoint.  They’ve deployed a new build with a fix.  If you are experiencing an issue with crashing on Save, please update your Office to the latest version.

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  3. Stefan Blom 342K Reputation points MVP Volunteer Moderator
    2019-10-13T23:46:59+00:00

    Since running Word in Safe mode works around the problem, the underlying issue is (1) a damaged Normal template, (2) a poorly designed add-in, or (3) corrupt registry entries. In this list, (2) is the most likely cause. Note that uninstalling and reinstalling won't necessarily remove add-ins. To troubleshoot COM and Startup add-ins, see https://docs.microsoft.com/en-us/office/troubleshoot/word/issues-when-start-or-use-word.

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  4. Anonymous
    2019-10-13T18:54:29+00:00

    Dear Randyryan2
    Thanks for participating in the Microsoft Community. I'm an Independent Advisor and I'll help you.

    First, you have to verify if Word has Add-ins that could create this issue, so, run your Word in Safe Mode:
    Find the shortcut icon for your Office application.
    Press and hold the CTRL key and double-click the application shortcut.
    https://support.office.com/en-us/article/open-o...

    If the issue still persists, you can repair you Office installation:
    https://support.office.com/en-us/article/repair...

    Do not hesitate to ask if you need more information.
    I hope it has been useful to you.
    Regards,
    Renzo.

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