Unable to make a copy of a user story with the child tasks

Question

When I'm trying to make a copy of a user story with child tasks, I receive a generic error that simply says, "error". I have ensured all of the guidence is followed on the copy / clone wiki https://learn.microsoft.com/en-us/azure/devops/boards/backlogs/copy-clone-work-items?view=azure-devops and the permissions are fine.

Answer 1

Hi Plummer, Katiya,

Thanks for reaching out to Microsoft Q&A.

Make sure you are a member of the Project Administrators group or have been granted explicit permissions to move work items, which can impact your ability to copy or clone work items. There might be issues due to the browser being used. Try executing the action in a different web browser or clearing the cache of the current browser.

When using the "Include child work items" option, make sure you are not trying to copy the user story to a different project or work item type, as this feature is disabled in those instances. This could cause the copy action to fail.

Clone the user story first without child tasks and then try to add child tasks manually or in smaller groups.

Hope it helps!

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