What's new and planned for Dynamics 365 Field Service
Important
This content is archived and is not being updated. For the latest documentation, go to New and upcoming features in Field Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
This topic lists features that are planned to release from October 2021 through March 2022. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.
For a list of the next wave's release plans, go to 2022 release wave 1 plan.
In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.
This check mark (
) shows which features have been released for public preview or early access and for public preview, early access, and general availability.
Empower frontline workers
Dynamics 365 Field Service empowers frontline workers with new capabilities that boost service productivity.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Windows 10 support for Field Service (Dynamics 365) mobile app | Users by admins, makers, or analysts |
Oct 1, 2021 |
- | - |
| Collaborate throughout the work order lifecycle with embedded Microsoft Teams | Users by admins, makers, or analysts |
Nov 5, 2021 |
- | - |
| Field Service (Dynamics 365) mobile app usability enhancements | Users, automatically | - |
Aug 2, 2021 |
Oct 1, 2021 |
| Functional location and asset tree improvements | Users, automatically | - |
Aug 2, 2021 |
Oct 1, 2021 |
Engage end-customers
Dynamics 365 Field Service customer engagement features include self-scheduling and a new landing page for your customers.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Enable customers to schedule service visits with a simple web experience | Users by admins, makers, or analysts |
Oct 1, 2021 |
- | - |
| Engage your customers with the new customer experiences home page | Users by admins, makers, or analysts |
Oct 1, 2021 |
- | - |
Optimize service operations
Dynamics 365 Field Service features for proactive service delivery allow admins and service managers to get tasks done quickly with new simplified workflows.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| New feature spotlight in the Field Service Get Started hub | Admins, makers, marketers, or analysts, automatically | - | - |
Oct 1, 2021 |
| Modular work order pricing | Users, automatically | - |
Aug 2, 2021 |
Oct 1, 2021 |
| Work order form simplification | Users, automatically | - |
Aug 2, 2021 |
Oct 1, 2021 |
| Work order ribbon simplification | Users, automatically | - |
Aug 2, 2021 |
Oct 1, 2021 |
| Enable location sharing by default for new organizations | Admins, makers, marketers, or analysts, automatically | - | - |
Oct 4, 2021 |
Resource scheduling
Dynamics 365 Field Service resource scheduling features include key enhancements on bookings, scheduling, and resource optimization capabilities.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Resource work hours extensibility | Users by admins, makers, or analysts | - | - |
Oct 1, 2021 |
| Improved user experience with new schedule board enhancements | Users, automatically | - |
Aug 2, 2021 |
Mar 31, 2022 |
* You are able to opt into some features as part of early access on August 2, 2021, including all mandatory changes that affect users. To learn more, go to Early access FAQ.
Description of Enabled for column values:
Users, automatically: These features include changes to the user experience and are enabled automatically.
Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.
Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.
For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.