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Manage feedback policies in Microsoft Teams

  • Article
  • Applies to:
    Microsoft Teams

Users in your organization can send feedback about Microsoft Teams to let us know how we're doing directly from within the Teams desktop, web clients, and mobile. We're continually improving the Teams experience and we use this feedback to make Teams better.

Note

Feedback policies aren't available in DOD deployments. Mobile feedback policies aren't available in GCC, GCC High, or DOD deployments.

The Give feedback feature

Users can send comments and suggestions about Teams to us by going to Help > Give feedback in Teams desktop and web.

Give feedback option in Teams

Access feedback on mobile using Settings > Help & feedback > Send feedback.

Give feedback option in Teams on mobile

Data sent through Give feedback and Send feedback is considered as "Support Data" under your Microsoft 365 or Office 365 agreement, including information that would otherwise be considered "Customer Data" or "Personal Data".

Surveys

Users can also rate their experience with Teams and send us details about the rating they give. This pop-up survey is displayed to users from time-to-time in Teams. When a user selects Provide feedback in the notification, the survey is displayed for them to complete.

the survey notification and form in Teams.

Set whether users can send feedback about Teams to Microsoft

As an admin, you can control whether users in your organization can send feedback about Teams to Microsoft and whether they receive the survey. By default, all users in your organization are automatically assigned the global (Org-wide default) policy, and the feedback feature and survey are enabled in the policy. The exception is Teams for Education, where the features are enabled for teachers and disabled for students.

You can edit the global policy or create and assign a custom policy. After you edit the global policy or assign a custom policy, it can take a few hours for changes to take effect.

Say, for example, you want to allow all users in your organization to send feedback and receive surveys except for new hires in training. In this scenario, you create a custom policy to turn off both features and assign it to new hires. All other users in your organization get the global policy with the features turned on.

You manage feedback policies by using PowerShell. Use the New-CsTeamsFeedbackPolicy cmdlet to create a custom policy. Use the Grant-CsTeamsFeedbackPolicy cmdlet to assign it to one or more users or groups of users, such as a security group or distribution group. Use Set-CsTeamsFeedbackPolicy to set specific flags.

To turn off and turn on the features, set the following parameters:

  • Give feedback: Set the userInitiatedMode parameter to enabled to allow users who are assigned the policy to give feedback. Setting the parameter to disabled turns off the feature and users who are assigned the policy don't have the option to give feedback.

  • Surveys: Set the receiveSurveysMode parameter to enabled to allow users who are assigned the policy to receive the survey. To have users receive the survey and allow them to opt out, set the parameter to enabledUserOverride. In Teams, users can then go to Settings > Privacy and choose whether they want to participate in surveys. Setting the parameter to disabled turns off the feature and users who are assigned the policy won't receive the survey.

Note

receiveSurveysMode doesn't control call quality feedback.

  • Screenshots: Use the AllowScreenshotCollection flag to add screenshot collection opt-in for users.
  • Email: Use the AllowEmailCollection flag to add an email field.
  • Log collection: Use the AllowLogCollection flag to add log collection opt-in for users. Log collection is currently enabled only on mobile. For more details on what data is shared via logs, learn more.
  • Suggest a feature: Set the EnableFeatureSuggestions parameter to True to allow users who are assigned the policy to suggest a feature. Setting the parameter to disabled turns off the feature and users who are assigned the policy don't have the option to give feedback. The default setting is taken from your Microsoft 365 optional connected experiences policy setting. To learn more about that setting, see Overview of optional connected experiences in Office.

Create a custom feedback policy

In this example, we create a feedback policy called New Hire Feedback Policy and we turn off the ability to give feedback through Give feedback and the survey.

New-CsTeamsFeedbackPolicy -identity "New Hire Feedback Policy" -userInitiatedMode disabled -receiveSurveysMode disabled

Assign a custom feedback policy to users

You can assign a policy directly to users, either individually or at scale through a batch assignment (if supported for the policy type), or to a group that the users are members of (if supported for the policy type).

To learn about the different ways that you can assign policies to users, see Assign policies to your users in Teams.

In this example, we assign a custom policy named New Hire Feedback Policy to a user named user1.

Grant-CsTeamsFeedbackPolicy -Identity user1@contoso.com -PolicyName "New Hire Feedback Policy"